Body of Quality Knowledge

This knowledge portal provides simple, yet in-depth, statements of knowledge that can be used and developed by users such as educational and training groups, CQI members and organisations that need to define guidance or competencies for their quality professionals.

Module 1 - Concepts of quality

The development of quality through history, the experts who have driven that development and the contemporary situation

Customers and stake holders

This section looks at what you need to do to develop and maintain a good relationship with customers, suppliers and stakeholders

Interactions of organisations and people

The interface between people and organisations, and how it can be managed to achieve organisational aims

Technologies and techniques

The tools and techniques that support the implementation of quality and improvement

Compliance and organisations

The legal, standardisation and other frameworks around the implementation of quality and the organisations that support it

Corporate strategy

Corporate strategy and its impact on stakeholders within and without the organisation, and across the world

Chartered Quality Institute

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