Interactions of organizations and people
This section of the Body of Quality Knowledge looks at the interface between people and organizations, and how it can be managed to achieve organizational aims. Subjects include:
Corporate structure and culture
The importance of corporate structure, values and culture in an organization. Global cultural differences.
Communication
Communication theory; methods of communication and their effectiveness.
Role of the individual
Job design and specification; responsibility; authority and accountability; competence levels; professional bodies and institutions.
Leadership, empowerment, motivation and teamworking
Leading and managing teams; leadership styles; motivational theory; team selection; team building; delegation of authority; setting targets; facilitation.
Awareness raising - learning, training and mentoring
Training specialists and non-specialists; self learning; continuing professional development (CPD); mentoring; coaching; validation; knowledge theories; training effectiveness.
Performance management
Staff supervision; reviews; competence; personal development plans; promotion; setting objectives; financial and motivational reward.
Quality consultancy - its variety and roles
Internal/external consultancy role; advantages/disadvantages to organizations; management of or involvement in consultancy activities; selection of the most appropriate consultant.