The Quality Survival Guide

‘Where do I start?’ is a question we are often asked here at the CQI. From time to time you too may find that the challenge of driving quality and improvement can be a little overwhelming.

So where should you start? We think our Quality Survival Guide is as good a place as any. Read on for some quality essentials...

Surviving internal auditing

Once you’ve got to grips with the main requirements of ISO 9001, you need to understand how to get the best from internal audits.

Surviving customers

Good customer service should be consistent and structured – not an ad hoc balancing act. The first step? Find out who your actual customer is.

Surviving ISO 9001

What is ISO 9001? And more importantly, what makes an effective quality management system?

Surviving processes

Once you’ve got your processes right, you are well on the way to delighting your customer time after time…

Surviving software

Even though process modelling can be achieved using pen and paper, over 160 companies offer software solutions for it in the UK. How can you decide which type of software is right for your organisation?

Surviving tools

If you are going to make big changes in your business and plan to enlist the help of quality tools to do it, then you need more than just buy in from the top.

Surviving root cause analysis

The key to root cause analysis is making sure it’s controlled by a robust process – and creating a positive action plan to prevent recurrence.

Still stuck?

Sometimes we cannot solve quality issues alone. If this is the case, visit our Qualifications and Training pages to locate exactly the right kind of help for your business.

Chartered Quality Institute

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