The masterclasses are aimed at those who need to understand the bigger picture of quality and the strategic role they should be playing in their organisations. They also give practical examples of what this really means in practice.
Strategic quality
Any organisation or business is charged with responsibility for delivering its outcomes, not just its products and services.
This one-day workshop outlines and defines the strategic nature of quality in facilitating a sustainable business, covering:
This master class is available on the following dates:
Who should attend?
Aimed at quality professionals who know they and their industry needs to mature to meet the challenges of the modern world beyond the 'typical' management system and audit activity.
This masterclass provides a foundation upon which the other masterclasses in the series are based. The masterclasses are designed to be taken sequentially and so build on each other. However, to enable them to be taken in a standalone manner there is a degree of content overlap.
You should attend this masterclass first or be confident you have the underpinning knowledge detailed below before attending others:
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understand open and closed systems and where organisations operate in this continuum
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understand the differences between product quality and business/strategic quality and the affects on business sustainability
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understand organisations and business processes as living entities, the culture of which can not be document
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understand the differences between outputs and outcomes and there affect on stakeholders
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understand why auditing needs to maturity well beyond checking compliance
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understand how all required Standards and frameworks can be delivered through a single system.
Nurturing the organisation's strategic quality culture
An organisation’s management system is the organisation, everyone in it and everything that they do. It is not a set of documents, but a complex group of people working together to create a culture that delivers the business’s results and objectives. To improve quality we need to understand an organisation’s culture.
This one-day workshop covers:
- What is organisational culture? Why is it critical?
- Understanding quality culture and strategies to affect it
- How an individual influences and affects culture
- Why real change and improvement is so difficult at a strategic level
This masterclass is available on the following dates:
Who should attend?
Aimed at qualtiy professionals who know they and their industry needs to mature to meet the challenges of the modern world beyond 'typical' management system and audit activity.
Assessing organisational competence
Vast amounts of resources are spent on auditing, but compliance is just one step. For an organisation to perform well it needs to be competent, not just compliant, and key to strategic quality is understanding the competence needed to identify where change is required.
This one-day workshop is designed to help you understand:
- Organisational competence and where compliance auditing fits in
- Why current auditing techniques are not effective in auditing organisational competence
- How to audit the real-world – what people actually do, not just what they say they do or write down
- How to deliver strategic quality audit reports that attract management attention, provide real benefits and help drive real change
Incompetent organisations deliver poor results, have risky compliance and are unsustainable, even if they tick all the traditional boxes.
This masterclass is available on the following dates:
Who should attend?
Aimed at quality professionals who know they and their industry needs to mature to meet the challenges of the modern world beyond the 'typical' management system and audit activity.
Additonally we have introduced the Masterclass below:
Strategy & Quality: A Deming Perspective
Thirty years on from America waking up to Deming, his timeless ideas still work just as effectively and are just as vitally necessary. Truly making quality part of the way you do business requires adherence to proven fundamentals in order to achieve lasting high performance whilst minimising environmental impact.
This is a highly participative one-day workshop
More information about this course.
This masterclass is available on the following dates: