17th April 2011 CQI Wessex Event - Hoshin Kanri: a strategic approach to continuous improvement
Presented by David Hutchins of David Hutchins International Quality College.
“It is not only important to actually be the best, it is even more important to be ‘perceived’ as being the best. Perceptions and reality are often very different. Many organizations fail because they do not understand this important fact. They may know what they are good and bad at doing but the customer may well see things very differently. Even if the customer is mistaken, it is still their prerogative to choose. What, for example, does ‘best’ mean? Hoshin Kanri is the only proven means by which this can be achieved.”
The members that attended the event considered that that the presentation was well-prepared and delivered enthusiastically. David had an in-depth knowledge of the subject and was adept at keeping the full attention of his audience. He spoke extensively about the 'people' issues: getting people’s hearts and minds into quality. It is good to see everyone going in the same direction.
David Hutchins' book on the subject of Hoshin Kanri is available for sale online should members wish to increase their understanding of the topic.
View a copy of the presentation.