Our framework to define the current boundaries of knowledge of the quality profession within the UK
The development of quality through history, the experts who have driven that development and the contemporary situation
This section looks at what you need to do to develop and maintain a good relationship with customers, suppliers and stakeholders
The interface between people and organisations, and how it can be managed to achieve organisational aims
The tools and techniques that support the implementation of quality and improvement
The legal, standardisation and other frameworks around the implementation of quality and the organisations that support it
Corporate strategy and its impact on internal and external stakeholder
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The Body of Quality Knowledge is the framework that defines the current boundaries of knowledge of the quality profession within the UK.