Compliance and organisations
Module 5 of the Body of Quality Knowledge covers the legal, standardisation and other frameworks that frame the implementation of quality and the organisations and activities that support it. Subjects in this area include
Legislation
Legal framework; consumer protection, enforcement agencies; EU directives; employment directives, product liability, legal requirements.
Standards development
Sources and use of standards: national, EU and international
Process of development, development bodies and committees.
The development, use and role of corporate standards.
Management system standards
Application of management and other relevant standards, specifications and guidelines into an organisation (e.g. ISO 9000 series, ISO 14000 series & OHSAS 18001, sector standards, ISO 9001 derivatives)
Excellence models and awards
International, for example EFQM, Baldrige, Deming Prize, CQI; national, for example Charter Mark, IIP; use to encourage improvement or benchmarking.
Industry associations
Their role and purpose.
Specialist professional bodies
Their role and purpose.