Module 1 - Concepts of quality, its history and development

This section of the knowledge centre, corresponding to module one of the Body of Quality Knowledge, looks at the development of quality through history, the experts who have driven that development and the contemporary situation. Subjects include:

The history and tradition of inspection, quality control and quality assurance up to c1970
Benefits; systemic and corporate improvement; tools and methods.

The evolution of quality thinking, post c1970
The development of systems thinking; new approaches to quality management; quality management standards; definitions of quality and quality assurance; the introduction of third-party certification schemes.

Continual improvement
Benefits; systemic and corporate improvement; tools and methods.

Quality infrastructure

Government, accreditation bodies, certification bodies, standards bodies, regulatory bodies, professional bodies, customers, consultants; interfaces.

 

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Chartered Quality Institute

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