Corporate strategy
This section of the Body of Knowledge looks at corporate strategy, and its impact on stakeholders within and without the organization, and across the world. Subjects include:
Strategic management
Vision, values and mission; business environment; quality planning within the corporate strategy; goals, objectives and principles; customer focus strategy; business plans; stakeholder concerns.
Corporate governance
Governance structures and accountability; ethics; AGMs; audits; management reviews; committees and reporting structures; corporate citizenship.
Elements of corporate strategy
Corporate structure; operational processes and systems; learning from success and failure; managing introduction of new technology; assessment and management of risk; managing corporate business change; initiative fatigue.
Management systems
Designing, installing and maintaining management systems to meet organizational needs; application of management system models; integrated management systems (holistic approach): quality, environment, health and safety, finance, human resources, IT, data protection, knowledge management.
Impact of corporate strategy on people
Different management styles; different corporate cultures; quality of working life; involvement of the whole workforce; performance management.
Managing quality across the (global) organization, its stakeholders, suppliers and customers
Global considerations; impact of different cultures; international partnerships; working relationships with (global) stakeholders, suppliers and customers; global communication.
Quality in its total business concept
Models and value chains; sustaining the quality drive; contribution from supporting functions; corporate versus departmental management; departmental versus process management; business process change; decision making; benchmarking; fitness for purpose; future quality developments.