Customers, suppliers, other stakeholders and markets

Internal and external markets; market analysis

Internal and external customers; purchasers, end-users and consumers; managing customer relationships; customer needs and expectations.

Internal and external suppliers; company and personal suppliers; managing supplier relationships; supplier needs and expectations.

Identifying stakeholders; managing stakeholder relationships; stakeholder needs and expectations (and conflicts).


CQI Members

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Please note: The CQI offices will be closed for the Christmas and New Year holidays from 24 December 2014 and will reopen on Friday, 2 January 2015.

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