The principles of quality
Quality is everybody's business, but cannot be left to just anyone. To get the best out of quality approaches and tools, organizations must make an investment to develop or employ the expertise of a quality professional.
Quality - the fundamentals
Customer focus
Delivering customer value while anticipating future needs and potential markets
Leadership and business results
Providing vision and direction, gaining commitment and achieving collective results
People and organizational culture
Delivering maximum value through development and involvement of individuals working in a productive organizational culture
Systems thinking
Managing interrelated processes with an integrated approach
Business process management
Delivering results through business processes to increase efficiency
Fact-based decision making
Ensuring good decision making by using accurate data and facts
Continual improvement
Making performance improvement a perpetual objective
Suppliers and partners
Maintaining mutually beneficial relationships to enable value creation
The approaches to managing for quality
The modern quality professional has not only inherited an array of effective approaches for managing quality but has also developed new and innovative approaches for the 21st century. Visit the CQI Body of Quality Knowledge portal to find out more.