Emma Cox
Executive Director Customer Services
Emma Cox is responsible for driving operational excellence across the CQI. As well as working to continually improve customer service, productivity and performance, she also ensures the products and services delivered by the CQI meet member’s wants and needs.
Emma is a strategic change management specialist with 20+ years’ experience working in membership organisations, aligning strategy with needs of the members and bringing innovative practices to these organisations. Emma’s practical experience is combined with knowledge gained from an MSc in Organisational Behaviour and studies in Creativity, Innovation and Change.