Course details
The balanced scorecard has become one of the most popular and powerful management tools of our times. Many of today’s leading organizations are using it to drive performance improvements. This workshop is the perfect introduction to modern best-in-class balanced scorecards (BSCs). The course is designed to give participants a practical and easy-to-follow introduction to the topic as well as step-by-step guidance and practical templates to design Balanced Scorecards, including strategy maps, dashboards, and meaningful key performance indicators (KPIs).
The aim of this workshop is to provide a solid and practical introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.
This course is delivered and constantly updated in collaboration with the Advanced Performance Institute. Participants to this workshop will receive a signed copy of Bernard Marr’s best-selling book on the topic.
Course dates
Please click on your preferred date to make a booking:
Course prices
| Member fee |
Non member fee |
| £295 excl.VAT |
£354 excl.VAT |
Course content
- The balance scorecard (BSC) as a performance improvement tool
- Understanding the balanced scorecard framework and the four perspectives
- Best practice BSC design principles
- Common traps and mistakes to avoid
- Creating strategy maps and cause-and-effect maps
- Designing key performance questions (KPQs)
- Developing meaningful and relevant key performance indicators (KPIs)
- Building informative performance dashboards
Who should attend
The workshop is designed for participants from any sector who want gain an up-to-date overview of this management tool. It should be of particular interest to directors or managers in a performance improvement strategy execution function as well as individuals who simply want to up-scale or refresh their skills.
Course style
- Interactive and easy to follow presentations
- Reviewing real-world examples
- Group work activities and discussions
- Application of learning and 'best practice' approaches
Pre-course requirements
No specific knowledge or skills are required.
Course tutor
Bernard Marr is a leading global authority and best-selling author on organizational performance and business success.
In this capacity he regularly advises leading companies, organisations and governments around the globe, which makes him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. Bernard Marr is acknowledged by the CEO Journal as one of today’s leading business brains.
Bernard has written a number of seminal books and over 200 high profile reports and articles on managing and measuring organizational performance as well as enterprise business intelligence. This includes the best-sellers ‘The Intelligent Company’, ‘More with Less’, ‘Managing and Delivering Performance’ and ‘Strategic Performance Management’, a number of Gartner Reports and the world’s largest research studies on the topic.
Organisations he has advised include Accenture, Astra Zeneca, the Bank of England, Barclays, BP, DHL, Fujitsu, Gartner, HSBC, Mars, the Ministry of Defence, the Home Office, the NHS, Mars, Orange, T-Mobile, Tetley, Royal Air Force and Royal Dutch Shell.
Prior to his role at the Advanced Performance Institute, he held influential positions at the University of Cambridge and at Cranfield School of Management. Today, he also holds a number of visiting professorships and serves on the editorial boards of many leading journals and publications including the Business Strategy Series.
Bernard’s expert comments on organizational performance have been published in a range of high-profile publications including the Financial Times, the Sunday Times, the Guardian, Financial Management, the CFO Magazine and the Wall Street Journal.
CQI training courses
At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.
Contact CQI Training:
T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org