Balanced Scorecard: Measuring, Managing and Improving what Matters

Course details

The Balanced Scorecard has become one of the most popular and powerful management tools of our times. Many of today’s leading organisations are using it to drive performance improvements. This workshop is the perfect introduction to modern best-in-class Balanced Scorecards (BSCs). The course is designed to give participants a practical and easy-to-follow introduction to the topic as well as step-by-step guidance and practical templates to design Balanced Scorecards, including Strategy Maps, Dashboards, and meaningful Key Performance Indicators (KPIs).

The aim of this workshop is to provide a solid and practical introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.

This course is delivered and constantly updated in collaboration with the Advanced Performance Institute (www.ap-institute.com). Participants to this workshop will receive a signed copy of Bernard Marr’s best-selling book on the topic.

Course dates

Please click on your preferred date to make a booking:

Course prices

Course content

• The Balance Scorecard (BSC) as a performance improvement tool
• understanding the Balance Scorecard framework and the four perspectives
• best practice BSC design principles
• common traps and mistakes to avoid
• creating strategy maps and cause-and-effect maps
• designing Key Performance Questions (KPQs)
• developing meaningful and relevant Key Performance Indicators (KPIs)
• building informative performance dashboards

Who should attend

The workshop is designed for participants from any sector who want gain an up-to-date overview of this management tool. It should be of particular interest to directors or managers in a performance improvement strategy execution function as well as individuals who simply want to up-scale or refresh their skills.

Course style

• interactive and easy to follow presentations
• reviewing real-world examples
• group work activities and discussions
• application of learning and "best practice" approaches

Pre-course requirements

No specific knowledge or skills are required.