Course details
Day 1 takes delegates through the fundamentals of variation from understanding the difference between common and special/assignable causes to the concept of standard deviation. The question ‘why are control charts used?’ is addressed and the basis of measurement is covered, including the difference between attribute and variable data, measurement uncertainty and gauge repeatability and reproducibility. On the afternoon of day 1 delegates are introduced to control charts for variable data – the ‘X bar and r’ chart and the ‘X bar and σ’ chart.
Day 2 continues with control charts for variable data introducing delegates to the ‘Median and range’ and the ‘Individuals and moving range’ charts. This is followed by an introduction to control charts for attribute data – the P chart, the NP, C and U charts finishing on day 2 with the concept of ‘process capability’.
Course dates
Course prices
| Member fee |
Non member fee |
| £495 excl.VAT |
£594 excl.VAT |
Who should attend
Quality professionals, quality engineers, quality technicians and process owners, who need to understand variation and use control charts and process capability
Why you should attend
To gain a basic understanding of:
- The causes of variation
- Measurement techniques
- Control charts for variable data; X bar and r chart, x bar and σ, Median and range and Individuals and moving range charts are covered during the course
- Control charts for attribute data; the P chart, np, C and U charts are covered during the course
- Process capability
Structure of the event
Nearly 60% of the time during this event is devoted to workshops where delegates work in syndicates to develop their approach to the issues under discussion. Learning is consolidated through:
- Small group discussions and full group open interactive dialogue for learning and consensus
- Application of learning and ‘best practice’ approaches to delegates’ processes
After this...
Delegates will:
- Have a basic understanding of the common and special/assignable causes of variation
- Have a basic understanding of why and when control charts are used
- Have a basic understanding of variable and attribute data
- Have a basic understanding of measurement approaches to process control
- Have a basic understanding of process capability
- Be able to set up control charts for variable data using the X bar and r chart, x bar and σ chart, the Median and range and Individuals and moving range charts
- Be able to set up control charts for attribute data using the P chart, NP, C charts and U charts
Programme
Day 1
| 09:00 |
Course introduction |
| 09:20 |
Introducing control charts |
| 09:30 |
Understanding variation |
| 10:10 |
Workshop A - Causes of process variation |
| 10:30 |
Break |
| 10:45 |
Why do we use control charts?
Why do we measure and what do we measure?
Types of data, variable and attribute |
| 11:20 |
Workshop B - Types of data |
| 11:40 |
Workshop C - Characteristics that are critical to quality |
| 12:00 |
Uncertainty of measurement and Gauge R and R |
| 12:30 |
Lunch |
| 13:15 |
Workshop D - System of measurement |
| 14:00 |
Control charts for variable data
The X bar and R chart |
| 14:45 |
Break |
| 15:00 |
Workshop E - Building an X bar and R chart |
| 16:00 |
Control charts for variable data
The X bar and σ chart |
| 16:15 |
Workshop F - Building an X bar and σ chart |
| 17:00 |
End of first day |
| 17:00 |
15 minutes set aside for questions raised by delegates but not covered at the time because they were too specific |
Day 2
| 09:00 |
Review of previous day's work |
| 09:30 |
Control charts for variable data
The Median and range chart |
| 09:40 |
Workshop G - Building a Median and range chart |
| 10:15 |
Break |
| 10:30 |
Control charts for variable data
The individuals and moving range chart |
| 10:40 |
Workshop H - Building an individuals and moving range chart |
| 11:10 |
Control charts for attribute data
The P chart |
| 11:50 |
Workshop J - Building a P chart |
| 12:30 |
Lunch |
| 13:15 |
Workshop K - Building a P chart continued |
| 13:30 |
Control charts for attribute data
The C chart |
| 13:40 |
Workshop L - Building a NP chart |
| 14:10 |
Control charts for attribute data
The C chart |
| 14:20 |
Workshop M - Building a C chart |
| 14:50 |
Control charts for attribute data
The U chart |
| 15:00 |
Break |
| 15:15 |
Workshop N - Building a U chart |
| 15:45 |
Process capability |
| 16:15 |
Workshop P - Process capability |
| 16:50 |
Exchange |
| 17:00 |
Course ends |
Note: The times detailed in the programme are for guidance and may vary depending on delegate input and specific requests.
Course author and lead tutor
Michael Debenham is both a CQI tutor and a management consultant/trainer working for Business Process Improvement. From 2000 to 2010 he was responsible for policy and professional affairs at the Chartered Quality Institute and, as an executive director of the CQI, was the focal point for all professional and technical matters within the Institute and in the exchange of ideas and issues with other stakeholders in the UK Quality Industry. Michael is a Fellow of the CQI, a chartered engineer and a Registered Senior Consultant. As a CQI trainer and author Michael has developed a number of the CQI training courses, for example ‘Quality tools and techniques’, ‘Problem solving through root cause analysis’, ‘Risk-focused auditing’, ‘Product inspection’, ‘Quality tools and techniques’ and others.
During the nineties, Michael worked as an independent management consultant and during the eighties he worked for the British Inspecting Engineers Group, the later part of which as the Managing Director of the BIE UK operation.
CQI training courses
At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
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