Designing a SBM management system

Course details

The objective of the day is to:

• Understand how such a system delivers the results management require and how risks emerge from this system and its processes
• Understand the power and reality of cross-functional business processes in delivering results and selling this concept and approach to management
• Understand how to facilitate the creation of an organization-wide management system that includes everyone and everything that happens, not just what is documented
• Understand how to drive both process ownership and performance and risk measurements to identify business improvements and manage business risk
• Position quality tools and standards within the business management system, alongside any other business requirement, avoiding duplication and unnecessary activities.

It is unlikely that delegates would benefit from this course if they do not understand the issues and content outlined in the Strategic Quality course.

Course dates

Course prices

Who should attend

Quality managers, auditors, risk managers who need to define and create an organisation wide process based sustainable management system or need to mature their existing systems to deliver real business impact and benefit.

Why you should attend 

You may well be creating a management system for the first time and wish to reflect the true 'business as normal' rather than take a reductionist approach based on Standards. You may well wish to gain management buy in to your management system or alternatively you may just want to mature your existing management system to become more business focused. You have recognised that you need tools and techniques to create the single true management system

Course content

• Designing a real-world business management system framework of core business processes and gaining agreement as to who manages them
• Selling the rationale for an SBM based on the key business process approach
• The key differences between a system, sub-system, business processes and procedural activity
• Why departmental process maps are not key business processes
• Understanding that process maps are not the real-world, however it is the real-world we need to measure and audit in order to identify risks
• Challenge the notion that desired outcomes 'unfold' in a predictable and predetermined manner based on linear processes and models or reasoned logic and rationale
• Defining a business process using the appropriate amount of detail
• Positioning tactical quality tools and techniques correctly within the SBM management system
• Demonstrating how Standards, Models and Frameworks are embedded into the System
• Facilitating the creation of business wide management system

Course Style

A workshop style is used with plenty of practical explanation as to how to elevate quality to a business level, talking a business language.

After this delegates will be able to:

• Develop a sustainable business management system that encompasses everything the organisation does and every requirement it needs to apply
• Understand what is needed to facilitate Senior Managers to create a sustainable business management system, achieving their ownership and participation in that system
• Brief Process Owners as to their role and support them in its delivery
• Understand the role of process measures and KPIs as lag indicators of risk
• Understand the role of lead indicators of risk
• Understand what is needed to facilitate and encourage Senior Managers as Process Owners to drive change and improvement to their processes

Course tutors

Ian Rosam

Ian Rosam has helped organisations build and implement process based whole-organisation management systems using the principles of System Thinking. This means seeing the organisation as a living entity – ever changing and evolving as to adapt to the business environment in which it finds itself. 

These principles are based on good management best practice and organisational design needed to implement Standards such as ISO9001, other standards and Excellence Models.  The focus is concerned with business performance and the way good quality principles contribute to this.  From this real-world understanding, Ian and his colleagues have successfully challenged the existing approach to auditing, turning auditing from a low-value, tactical issue to a strategic management tool indicating the risk of not achieving business objectives.  Ian is more than happy to share what he knows in this cutting edge thinking and to help people to evolve both their management system and the auditing approaches they use.

Ian is a member of the Chartered Quality Institute, Institute of Bankers and the Chartered Institute of Personnel and Development.  He is also D32 and D33 qualified to assess individual competence.

He regularly contributes to the CQI newsletter and Quality World, with articles focused on challenging the status-quo. He has also co-authored 7 books which have been published by BSI Business Information, extending from 9001, through auditing to Business Sustainability and CSR.  He is also the Co-Director of a Certification Body.

Ian has facilitated many workshops including public events for BSI as well as those needed to meet internal company requirements.  He has presented at numerous international conferences, including ones on the application of ISO9001, the future of assessment and auditing and on effective management of CSR / Corporate Governance.

Rob Peddle

Rob Peddle is a director of The High Performance Organisation Group (www.the-hpo.com) based in the UK. He is a passionate advocate of ‘System Thinking’ - especially the capability this gives organisations to deliver the broad range of business requirements now demanded by stakeholders. A Chartered Mechanical Engineer by training, he has wide experience across many different business sectors. This broad view of many organisations and what makes them effective is the foundation of his strong belief that process management starts in the boardroom and is an essential first step towards delivering the complex demands of every organisation in the 21st century.

He has co-developed the 360 degree behavioural assessment techniques needed for Auditing in the 21st Century. Delivered online, supported where needed by onsite review, these report organisational risk, effectiveness against the drivers of business performance, business maturity and compliance. This approach has greatly enhanced audits, such as those for 9001, internal process audits, customer satisfaction etc, significantly maturing audit activity for many organisations.

Rob is also well published, having written a number of books and articles on System Thinking and business auditing. These provide significant ‘real world’ support to the delivery of Corporate Social Responsibility and business effectiveness.

CQI training courses

At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.

Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.

Contact CQI Training:

T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org