Course details
This two-day course is designed to provide the delegates with the knowledge and skills required to maintain and continually improve their organization's quality management system based on the ISO 9001 standard.
The course helps quality managers to develop their skills in improving the quality management system processes and provide more effective feedback to top management for review and decision-making.
Course dates
Please click on your preferred date to make a booking:
Course prices
| Member fee |
Non member fee |
| £495 excl.VAT |
£594 excl.VAT |
Who should attend
- Quality managers who wish to refresh/develop their skills
- Quality managers who are new to the role
- Individuals who are considering taking on a quality manager role
Why you should attend
- To understand the requirements of a quality management system (based on ISO 9001 requirements)
- To understand the importance and benefits of taking a process approach to quality management
- To understand the effective approaches to establishing, implementing and maintaining a documented quality management system avoiding the bureaucracy of documentation
- Learn the approaches to creating effective quality manuals and a useful, and used, documented system
- Learn about creating a customer-focused system
- Learn how to identify requirements not specified by the customers (expectations and needs)
- Learn about approaches to monitoring customer satisfaction
- Understand the role of the quality management representative
- Understand the roles and responsibilities of quality managers and effective interaction with other departments/functions
- Learn about the management of the internal audit process and development and implementation of an effective and risk-based audit programme
- Learn about approaches to identification and reporting of nonconformities (resulting from customer complaints, suppliers' nonconformities, audit nonconformities, and nonconformities identified through inspections/monitoring)
- Learn how to ensure effective corrective actions to help prevent recurrence of nonconformities
- Learn how to ensure effective preventive actions to ensure prevention of potential nonconformities
- Learn approaches to effective analysis of data (trend analysis and root cause analysis, and examples of various approaches to the analysis of data for submission to the management review process)
- Understand the requirements for the management review process, various approaches to holding a review, and the role of the quality manager
- Understand the process of the external assessment of the QMS, role of external auditors, and effective communication and relationship with your external auditor
- Learn about approaches to continual improvement (discussion of various approaches and good practice)
- Discuss the challenges for quality managers and solutions for managing/overcoming these challenges
Course style
The course is highly interactive and exercises and discussions will be run throughout the sessions.
- Tutor presentations
- Discussions and delegates' participation throughout
- Group exercises/workshops
- Using accelerated learning techniques
Pre-course requirements
Delegates need to have basic knowledge of quality management and ISO 9001.
Please fill in this pre-course questionnaire and submit to training@thecqi.org, to give our trainers some background about yourself and your objective from the course.
After this...
Delegates will:
- Have a good understanding of the roles and responsibilities of a 'quality manager'
- Have a better understanding of the requirements of a quality management system and a better interpretation of these requirements
- Have the skills required for a more effective communication of ‘quality’ issues with the top management as well as people within their organization
- Be equipped with some methods and techniques that are required to establish and implement a quality management system
- Have a better understanding of the required knowledge and skill to fulfill their role (can identify if there are any knowledge and skills gaps that they need to develop).
Programme
Day 1
9:30 to 17:00
Day 2
9:30 to 16:30
Tutor profile
Nina Abbassi is a highly skilled and expert quality professional. Subsequent to a successful career in quality management, Nina started her self-employment business in 1993. She is a trainer, consultant and internationally-renowned auditor. Being the Managing Director of Abbassi Ltd - a sought after consultancy company - has led Nina to become internationally recognized and her expertise is frequently requested by organizations such as the CQI (Chartered Quality Institute).
Abbassi Ltd provides expertise in business improvement within the field of 'quality, environmental and social/ethical management systems' and the services include consultancy, training and auditing. These services are provided in the associated and relevant National and International standards/initiatives.
Nina is a senior CQI approved trainer and has been the CQI Training Business Support Advisor. Her experience and skills also encompass being a committee member of several standard development committees, including BSI SDS/1/1 Committee for the International Social Responsibility Standard ISO 26000, and she is also an IRCA reviewing officer for social systems.
Her experience means that Nina has worked in a range of organizations worldwide, not only as a consultant, trainer and auditor, but she is often also called upon by certification bodies and training organizations themselves to be their expert professional offering advice to other quality, environmental and social responsibility professionals.
CQI training courses
At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.
Contact CQI Training:
T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org