The course provides an introduction to the structure of ISO 9000 and in particular the requirements of ISO 9001. It also offers practical advice on how to implement a process-based quality management system (QMS) and achieve ISO 9001 certification.
A two-day tutored learning event.
Please click on your preferred date to make a booking:
| £495 excl.VAT
Who should attend
Company managers and staff who need to understand the principles of ISO 9001 to implement an effective quality management system, and achieve ISO 9001.
Why you should attend
- Understand the structure of the ISO 9000 series of standards
- Understand the requirements of ISO 9001
- How to budget for ISO 9001 implementation
- How to develop a framework for quality management system documentation
- Alternative ways to describe and document processes
- Gives an insight into an online QMS
- Outlines process and performance measures, including an internal quality audit programme
- Preparation for achieving ISO 9001.
The course is highly interactive and exercises and discussions will be run throughout the sessions.
- Tutorial sessions
- Practical skills development exercises - case studies
- Group work activities
- Be able to relate ISO 9001 requirements to their own organizations and activities
- Be confident to plan and facilitate an ISO 9001 implementation programme
- Understand the objectives and potential benefits of implementing an effective quality management system.
||Introduction to quality management systems|
||ISO 9000 Standards - an overview|
||Group exercise 1 - needs/expectations of interested parties|
||Tea and coffee|
||Quality management systems|
||Group exercise 2 - documentation requirements|
||Group discussion - management review process|
||Group discussion - criteria for supplier evaluation|
||Tea and coffee|
||Review of case study|
||Measurement, analysis and improvement|
||Day 1 summary, questions and discussion.|
||Planning for ISO 9001 implementation|
||Group exercise 3 - benefits of a QMS|
||Tea and coffee|
||Designing the framework of the QMS|
||Example of an electronic approach|
||Producing the documentation - quality manual and procedures|
||Group exercise - flowcharting a process|
||Internal quality systems audits|
||Preparation for certifications|
||Tea and coffee|
||The certification process|
||Course summary, questions and discussion|
Note: The times detailed in the programme are for guidance and may vary depending on delegate input and specific requests.
CQI notes for training delegates
- Please note that a “Certificate of attendance” is issued to delegates who fully attend all parts of the course that covers the course learning objectives.
Delegates who are on the QMP programme must fully attend the courses to cover and meet all course learning objectives, in order to receive a “Certificate of training in Quality Management Practices”; which is issued after completion of their last course. This certificate will list all of the courses that they have completed.
Tony Lintern has been involved in Quality Assurance for over 30 years and has developed expertise in a number of areas, particularly quality management and training. Tony has been personally responsible for introducing quality management systems into many companies in the UK and Europe, to meet recognized international standards such as ISO 9001. He is also an experienced and qualified auditor, registered with IRCA (the International Register of Certificated Auditors) and has been a member of the CQI (formerly the Institute of Quality Assurance) since 1979.
Following a successful career holding quality management positions for several prominent organizations, Tony formed his own training and consultancy business in 1990. Since then, Tony has undertaken a variety of quality management system implementation projects, and provided consultancy, business improvement and auditing services for over 75 different organizations, in both the public and private sector. Although primarily a consultant, Tony is still very much a quality practitioner. He is a Quality Manager for two companies and provides regular auditing services for a further six organizations.
Tony is well-known as a very competent trainer. As well as running many in-company training courses for a wide variety of organizations, he has been designing and delivering training courses for the CQI since 1981. Tony is also an experienced business traveller, having carried out consultancy and training assignments in countries throughout Europe, the USA, Africa, the Middle and Far East.
CQI training courses
At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.
Contact CQI training:
T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788