Course details
This course helps delegates to understand the basics of process design and analysis and how to develop a systematic approach to performance improvement as applied to all aspects of business processes.
Course dates
Please click on your preferred date to make a booking:
Course prices
| Member fee |
Non member fee |
| £495 excl.VAT |
£594 excl.VAT |
Who should attend
Directors, managers, process owners, quality practitioners and consultants involved in improving process performance.
Why you should attend
Before embarking on business improvement, a detailed understanding on business processes is essential. This course provides this understanding and the tools and ideas to structure your approach to finding efficiencies and making processes more effective. Unleash your organization's most valuable asset - the creativity, experience and expertise of the personnel operating your business processes. This course is essential for anyone committed to business improvement.
Course content
- Understanding systems management: What is it? Why use it? Where do business processes fit in?
- Analyzing business processes, process modelling (specifying, defining and mapping processes) and process measurement
- Performance improvement techniques in terms of working smarter and attacking waste
- Optional sessions at the end of each day to provide learning on ISO 9001 and processes
Course style
The course is highly interactive and exercises and discussions will be run throughout the sessions.
- Practical skills development exercises - case studies
- Interactive discussion and participation throughout the course
- Group work activities
Programme
Day 1
| 09:00 |
Introduction |
| 09:30 |
Understanding the management system |
| 10:10 |
Workshop A - What do you expect from process management? |
| 10:30 |
Break |
| 10:45 |
Designing business processes - process specification and measurement |
| 11:30 |
Workshop B - Specifying business processes, exercise |
| 12:30 |
Lunch |
| 13:15 |
Workshop C - Developing a specification for delegate's own process |
| 15:15 |
Break |
| 15:30 |
Designing business processes - process definition |
| 15:45 |
Workshop D - Defining business processes, exercise and exchange |
| 16:45 |
Closing summary |
| 17:00 |
End of first day |
| 17:00 |
Questions raised by delegates but not covered at the time because they were too specific |
| 17:15 |
Optional session: ISO 9001 and processes (maximum 20 minutes) |
Day 2
| 09:00 |
Review of previous day's work |
| 09:30 |
Workshop E - Developing a definition for delegate's own progress |
| 10:15 |
Break |
| 10:30 |
Workshop E - Developing a definition for delegate's own progress continued |
| 11:15 |
Improving process efficiency
- Process control and regulation
- Creating a learning culture or a culture for opportunity
- Working smarter - processes and data management
- Working smarter - people
- Working smarter - equipment, machinery and materials |
| 12:30 |
Lunch |
| 13:15 |
Improving process efficiency
- Attacking waste - material
- Attacking waste - time
- Attacking waste - financial resources
- Common causes of process problems |
| 13:45 |
Workshop F - Review / improve delegates own process / identify key issues |
| 14:45 |
Designing business processes
- Process visibility - process mapping |
| 15:00 |
Break |
| 15:15 |
Workshop F - Converting process definition into process maps |
| 15:45 |
Workshop F - Review / improve delegates own process / identify key issues |
| 16:45 |
Workshop F - Exchange |
| 17:00 |
Course ends |
| 17:00 |
15 minutes set aside for specific questions raised by delegates |
Note: The times detailed in the programme are for guidance and may vary depending on delegate input and specific requests.
Course author and lead tutor
Michael Debenham is both a CQI tutor and a management consultant/trainer working for Business Process Improvement. From 2000 to 2010 he was responsible for policy and professional affairs at the CQI and, as an executive director of the CQI, was the focal point for all professional and technical matters within the Institute and in the exchange of ideas and issues with other stakeholders in the UK quality industry. Michael is a Fellow of the CQI, a chartered engineer and a Registered Senior Consultant. As a CQI trainer and author, Michael has developed a number of the CQI training courses, including ‘Quality tools and techniques’, ‘Root cause analysis’, ‘Risk-focused auditing’, ‘Product inspection’, ‘tools and techniques for performance improvement’ and others.
During the nineties, Michael worked as an independent management consultant and during the eighties he worked for the British Inspecting Engineers Group, the later part of which as the Managing Director of the BIE UK operation.
CQI training courses
At the CQI, we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.
Contact CQI Training:
T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org