Quality planning

Course details

Quality does not simply happen; quality has to be planned for at the outset of a new product, project or service. This course takes delegates through the fundamental steps required to ensure that the requirements for quality are addressed throughout the product or service life cycle.

Planning for quality starts at the very inception of a new idea and in most cases only concludes with the decommissioning of a project, the cessation of production of a product or the delivery of a service.

Course dates

Please click on your preferred date to make a booking:

Course prices

Who should attend

The course is designed to cater for delegates from service sector, manufacturing and project backgrounds and takes delegates through the key stages of planning for quality. It is not intended for delegates from the manufacturing sector who require a detailed understanding of advanced product quality planning and does not include detail on statistical process control, measurement systems analysis, metrology, measurement uncertainty, calibration or the production part approval process, and so on.  

Workshop content

• What is quality planning?
• The quality planning process
• Creating the quality framework
• Identifying areas of critical risk using FMECA and crticality rating
• Setting quality standards
• Managing risk within the planning process
• Developing a quality plan that works
• Effective execution of quality plans
• Interface management
• Continual improvement – learning from the planning process.

Course style

• Interactive knowledge-based presentations
• Reviewing real-world examples
• Group work activities and discussions
• Application of learning and 'best practice' approaches to delgates' processes.

Programme

Day 1

Day 2

Note: The times detailed in the programme are for guidance and may vary depending on delegate input and specific requests.

Course author and lead tutor

Michael Debenham is both a CQI tutor and a management consultant/trainer working for Business Process Improvement. From 2000 to 2010 he was responsible for policy and professional affairs at the CQI and, as an executive director of the CQI, was the focal point for all professional and technical matters within the Institute and in the exchange of ideas and issues with other stakeholders in the UK quality industry. Michael is a Fellow of the CQI, a chartered engineer and a Registered Senior Consultant. As a CQI trainer and author, Michael has developed a number of the CQI training courses, including ‘Quality tools and techniques’, ‘Root cause analysis’, ‘Risk-focused auditing’, ‘Product inspection’, ‘tools and techniques for performance improvement’ and others.

During the nineties, Michael worked as an independent management consultant and during the eighties he worked for the British Inspecting Engineers Group, the later part of which as the Managing Director of the BIE UK operation.

CQI training courses

At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.

Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss. 

Contact CQI Training

T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org