Course details
The aim of this two-day course is to provide the delegates with the knowledge and skills required to manage a mutually beneficial relationship with their suppliers.
Course dates
Please click on your preferred date to make a booking:
Course prices
| Member fee |
Non-member fee |
| £495 excl.VAT |
£594 excl.VAT |
Who should attend?
- Quality Managers who are responsible for supplier assessment and monitoring
- Second party auditors (internal to the organization and independent second party auditors)
- Individuals who are responsible for selection and monitoring of their suppliers.
Why you should attend
- To understand who your suppliers or potential suppliers are
- To identify both internal and external suppliers
- To understand the role of suppliers within the organization’s quality management system and their contribution to your organization’s innovation and future sustainability
- To find out how to build a mutually beneficial supplier relationship
- To understand and correctly interpret the ISO9001:2000 requirements for suppliers and ISO9004 guidance for partnership with suppliers
- To examine the importance of your purchasing process and its impact on your supplier performance
- To understand what information should be given to suppliers, so that they meet your requirements
- To understand how to work with suppliers to help them identify and meet our expectations and needs
- To learn the methods for improving communication with suppliers
- To find out the role of the Service Level Agreements and Quality Plans and how to ensure these are effective
- To learn about the criteria used and methods for evaluation, re-evaluation and monitoring of supplier performance (based on output and results, based on outcome and results, based on audits of management system)
- To understand approaches for effective assessment/auditing of suppliers processes/management system
- To understand what is needed for planning effective and constructive supplier audits/assessments (based on clear objectives, scope and criteria)
Course style
The course is highly interactive and exercises and discussions will be run throughout the sessions.
- Case study
- Practical and informal
- Highly participative
- Includes debate and question topics
- Group work
Pre-course requirements
Delegates need to have basic knowledge of quality management and ISO9001.
After this...
Delegates will
- Understand the importance of the suppliers' performance and its impact on their organization and its products/services
- Appreciate the importance of suitable criteria for selection of appropriate suppliers, identification and assessment of impacts and risks associated with each supplier
- Deliver effective Service Level Agreements and understand the importance of effective implementation of the SLAs
- Know how to evaluate their suppliers effectively, by considering the impacts and risks, and how to use the results to identify and implement the actions for improvement.
Programme
Day 1
9:30 to 17:00
Day 2
9:30 to 16:30
Tutor profile
Nina Abbassi is a highly skilled and expert quality professional. Subsequent to a successful career in Quality Management, Nina started her self-employment business in 1993. She is a trainer, consultant and internationally renowned auditor. Being the Managing Director of Abbassi Ltd - an extremely sought after Consultancy Company has led Nina to become internationally recognised and her expertise is frequently requested by organizations such as the CQI (Chartered Quality Institute).
Abbassi Ltd provides expertise in Business Improvement within the field of “Quality, Environmental and Social/Ethical Management Systems” and the services include Consultancy, Training and Auditing.
These services are provided in the associated and relevant National and International Standards/Initiatives.
Nina is a senior CQI approved Trainer and has been the CQI Training Business Support Advisor. Her experience and skills also encompasses being Committee member of several standard development committees including BSI SDS/1/1 Committee for the International Social Responsibility Standard ISO26000, and she is also an IRCA reviewing officer for social systems.
Her experience means that Nina has worked in a wide range of organizations world wide not only as a consultant, trainer and auditor but her expertise and experience has meant that she is often called upon by Certification bodies and training organizations themselves to be their expert professional offering advice to other quality, environmental and social responsibility professionals.
CQI training courses
At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.
Contact CQI Training:
T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org