Cost of quality

Course details

What are quality related costs and how do you manage the costs within an organization? Find out on this one-day interactive workshop, which explains the role of quality cost management in an organization and offers insights into the quality cost model and how to implement it. The workshop includes useful advice on how to develop a system to track costs, create an action plan and understand tools to support managing the quality costs in an organization.

Course dates

Please click on your preferred date to make a booking:

Course prices

Who should attend?

This workshop is suitable for any one who requires an indepth understanding of how to monitor and measure quality-related costs. It is also well-suited to cross-functional teams with all relevant disciplines represented, including engineering, manufacturing, finance, quality, purchasing and sales and marketing.

Course content

• Understand the quality cost model
• Recognise where the quality cost model fits into quality management systems
• Be aware of the extensive types of quality costs
• Realize the benefits of implementing a cost of quality system
• Evaluate tools that could help your organization
• Create an action plan to support tracking and monitoring

Course style

• Practical and informal
• Highly participative
• Debate and question topics

Pre-course requirements

Delegates must have basic experience within the quality arena

Programme

Day 1

Note: The times detailed in the programme are for guidance and may vary depending on delegate input and specific requests.

Course tutors

Tony Lintern has been involved in quality assurance for over 30 years and has developed expertize in a number of areas, particularly quality management and training. Tony has been personally responsible for introducing quality management systems into many companies in the UK and Europe, to meet recognized international standards such as ISO 9001. He is also an experienced and qualified auditor, registered with IRCA (the International Register of Certificated Auditors) and has been a member of the CQI (formerly the Institute of Quality Assurance) since 1979.

Following a successful career, holding quality management positions for several prominent organizations, Tony formed his own training and consultancy business in 1990. Since then, Tony has undertaken a variety of quality management system implementation projects, and provided consultancy, business improvement and auditing services for over 75 different organizations, in both the public and private sector. Although primarily a consultant, Tony is still very much a quality practitioner. He is a Quality Manager for two companies and provides regular auditing services for a further six organizations.

Tony is well-known as a very competent trainer. As well as running many in-company training courses for a wide variety of organizations, he has been a designing and delivering training courses for the CQI since 1981. Tony is also an experienced business traveler, having carried out consultancy and training assignments in countries throughout Europe, the USA, Africa, the Middle and Far East.

Lynn Smith is an experienced professional consultant, coach and trainer and has worked in the private, public, and not-for-profit sectors, both on an individual and team basis with blue-chip organizations such as Mitel Electronics, PA Consulting, The Foreign Office and the Metropolitan Police. Lynn has spent many years consulting and training around the world in the Pacific Rim, USA and Europe.

She began her working life as a radiographer in both diagnostic and therapeutic radiography and has successfully moved sectors having spent 10 years in senior management positions initially in the NHS and then working in the private sector. She has worked within the quality management environment for the last 15 years and has coached a range of people, from junior staff to senior executives in change management techniques.

Her special interests are working with organizations in culture change by helping people through the transition to become more proficient and provide excellent customer service. She sees quality as an integral part of working life. An accredited ISO 9000 auditor and an experienced European Quality Business Excellence model assessor, Lynn also mentors Institute of Management/NVQ graduates and entrepreneurs at the University of Hertfordshire Business School. She is a member of the Institutes of Directors, Management and Management Consultants and the Association of Chief Executives of Voluntary Organizations.

Keeping up her interest in the medical area, Lynn is a volunteer cancer counsellor and her interests include wine tasting and scrap booking.

CQI training courses

At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.

Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.

Contact CQI Training:

T: +44 (0)20 7245 6696
F: +44 (0)20 7245 6788
E: training@thecqi.org