Course details
The objective of this course is to provide participants with the necessary knowledge and skills to carry out internal audits of their organization's quality management system (QMS) processes to the ISO 9001 standard.
This course ensures that the internal audit process is a value adding activity, which not only evaluates the performance and effectiveness of the QMS processes, but also identifies where improvements can be made. The course is based on process auditing.
The course is based on the latest revision of ISO 19011 which was published on 11th November 2011 (ISO 19011:2011 Guidelines for auditing management systems).
NB: Please note that this course will equip the attendee with the skills and knowledge to carry out management systems audits following the guidelines contained within ISO 19011. This course is not IRCA certified and therefore cannot be used as part of an application to register with the IRCA for auditor certification.
Course dates
Please click on your preferred date to make a booking:
Course prices
| Member fee |
Non member fee |
| £495 excl.VAT |
£594 excl.VAT |
Who should attend
All individuals involved in planning, conducting and managing internal QMS audits and audit programmes who require to develop their knowledge and skills in process based internal QMS audits to the ISO 9001:2008 standard.
Course content
- Overview of quality, standards and reasons for auditing
- Purpose and structure of ISO 9001:2008, and the PDCA cycle,
- Structure of process-based QMS, managing processes and taking a process approach
- Corrective actions and Preventive actions for continual improvement
- Audit, auditor's role and responsibilities
- Auditors’ competence- required knowledge and skills and Personal behaviour
- The role and importance of an effective and risk-based audit programme
- Preparing for audit activities (including process and documentation review)
- Conducting audit activities, including:
- opening meeting
- obtaining and verifying information
- conducting audit interviews
- examination of documents and records
- observation of activities
- evaluation of audit evidence and generating audit findings
- deciding on types of audit findings and reaching audit conclusion
- closing meeting
- Preparing and distributing audit reports
- Follow-up of audit findings and closing corrective and preventive actions.
The course is with reference to ISO 19011:2011 (Guidelines for auditing management systems).
Course style
The course is highly interactive and exercises and discussions will be run throughout the sessions.
- Practical skills development exercises - case studies and role plays
- Interactive discussion and participation throughout the course
- Group work activities
- Continuous assessment of delegates' performance
Pre-course requirements
- A basic understanding of ISO 9001
- Reading of a three page pre-course reading material supplied by the CQI when you book
After this...
Delegates will be able to plan, and carry out internal audits of their organization processes, and be able to identify the audit findings, report on the audit findings and an audit conclusion, verbally at closing meeting and in writing by producing effective audit reports.
Programme
Day 1
9:00 to 17:00 (there is 1 hour of homework in the evening)
Day 2
9:00 to 17:00
Course tutor
Nina Abbassi is a highly skilled and expert quality professional. Subsequent to a successful career in quality management, Nina started her self-employment business in 1993. She is a trainer, consultant and internationally-renowned auditor. Being the Managing Director of Abbassi Ltd - a sought after consultancy company - has led Nina to become internationally recognized and her expertise is frequently requested by organizations such as the CQI.
Abbassi Ltd provides expertise in business improvement within the field of 'quality, environmental and social/ethical management systems' and the services include consultancy, training and auditing. These services are provided in the associated and relevant National and International standards/initiatives.
Nina is a senior CQI approved trainer and has been the CQI Training Business Support Advisor. Her experience and skills also encompass being a committee member of several standard development committees, including BSI SDS/1/1 Committee for the International Social Responsibility Standard ISO 26000, and she is also an IRCA reviewing officer for social systems.
Her experience means that Nina has worked in a range of organizations worldwide, not only as a consultant, trainer and auditor, but she is often also called upon by certification bodies and training organizations themselves to be their expert professional offering advice to other quality, environmental and social responsibility professionals.
CQI training courses
At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.
Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss.
Contact CQI Training:
T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org