Tools and techniques for performance improvement

Course details

This course provides an overview of the quality tools available and a number of these tools have been selected by the CQI for a detailed review and use during the event. The tools have been selected for their practical applicability and simplicity and each tool is presented in its most basic application. This is for ease of understanding and some guidance is given to delegates on how the tools may be used in a more detailed and sophisticated way.

Course dates

Please click on your preferred date to make a booking:

Course prices

Who should attend

Managers, process owners, quality professionals and consultants looking to refresh their skills in the selected quality tools and techniques.

Course content

• Defining an organization's purpose and developing objectives (includes SWOT and PEST analysis and Hoshin)
• The value of organizational culture and the role of competencies
• Management team time analysis
• Customer care and quality function deployment
• Value analysis
• The 7 original tools
• The 7 new tools
• Decision tree
• The Japanese Practice of 5 S

Course style

The course is highly interactive and exercises and discussions will be run throughout the sessions.

• Practical skills development exercises and case studies
• Interactive discussion and participation throughout the course
• Group work activities

After this...

Delegates will

• Have a knowledge of the tools that are available
• Have developed the skills to apply the selected tools
• Have a summary knowledge of tools they may wish to explore in more detail.

Programme

Day 1

Day 2

Note: The times detailed in the programme are for guidance and may vary depending on delegate input and specific requests.

Course author and lead tutor

Michael Debenham is both a CQI tutor and a management consultant/trainer working for Business Process Improvement. From 2000 to 2010 he was responsible for policy and professional affairs at the CQI and, as an executive director of the CQI, was the focal point for all professional and technical matters within the Institute and in the exchange of ideas and issues with other stakeholders in the UK quality industry. Michael is a Fellow of the CQI, a chartered engineer and a Registered Senior Consultant. As a CQI trainer and author, Michael has developed a number of the CQI training courses, including ‘Quality tools and techniques’, ‘Root cause analysis’, ‘Risk-focused auditing’, ‘Product inspection’, ‘tools and techniques for performance improvement’ and others.

During the nineties, Michael worked as an independent management consultant and during the eighties he worked for the British Inspecting Engineers Group, the later part of which as the Managing Director of the BIE UK operation.

Course Tutor

Tony Lintern has been involved in quality assurance for over 30 years and has developed expertize in a number of areas, particularly quality management and training. Tony has been personally responsible for introducing quality management systems into many companies in the UK and Europe, to meet recognized international standards such as ISO 9001. He is also an experienced and qualified auditor, registered with IRCA (the International Register of Certificated Auditors) and has been a member of the CQI (formerly the Institute of Quality Assurance) since 1979.

Following a successful career, holding quality management positions for several prominent organizations, Tony formed his own training and consultancy business in 1990. Since then, Tony has undertaken a variety of quality management system implementation projects, and provided consultancy, business improvement and auditing services for over 75 different organizations, in both the public and private sector. Although primarily a consultant, Tony is still very much a quality practitioner. He is a Quality Manager for two companies and provides regular auditing services for a further six organizations.

Tony is well-known as a very competent trainer. As well as running many in-company training courses for a wide variety of organizations, he has been a designing and delivering training courses for the CQI since 1981. Tony is also an experienced business traveler, having carried out consultancy and training assignments in countries throughout Europe, the USA, Africa, the Middle and Far East.

CQI training courses

At the CQI we offer the very best in quality training for both experienced quality professionals and those completely new to the field. Our highly experienced trainers present a range of public courses covering a wide variety of topics, both introductory and advanced.

Fully flexible in-house training packages can be individually tailored to suit the needs of your organization and are conducted on site at your premises by our experienced trainers. We can offer any of our public portfolio of courses in-house, as well as many other topics. Please contact us for more information or to discuss. 

Contact CQI Training

T: +44 (0) 20 7245 6696
F: +44 (0) 20 7245 6788
E: training@thecqi.org