Process Excellence for Financial Services
27-28 June 2007 The Thistle Selfridge Hotel, London, UK
Discover how Lean, Six Sigma and other methodologies can help you achieve optimum Process Excellence.
Process Excellence for Financial Services will not only give you a strategic oversight into the benefits process improvement methodologies can bring to your company but it will also provide you with the practical tools to take back to the office.
Key Speakers
- James Lawther, Head of Process and Infrastructure, Capital One
- Chris Clenton, Process Documentation Manager, Royal Bank of Scotland
- Dr. Berthold Kracke, Head of Quality & Controls Deutsche Börse Group
- Arnaud Lamassiaude, Master Black belt, CAT Finance
- Steve Towers, Co-founder & Chairman, BPM Group
- Karen Abrook, Head of Process Management, ABN AMRO
- Johan Bertrands, former CEO, Swiss Life Belgium
Key Topics
- Save your organisation time and money by ensuring the continuous progress of your Process Improvement initiative
- Exceed the expectations of your customers; drive customer retention and increase your customer base
- Truly embed your Process Improvement methodology into your company's culture
- Increase senior management buy-in to your improvement initiatives - secure the support you need to drive success
Contact details
T: 44 (0)20 7368 9300
e: swaantje.buss@iqpc.co.uk
w: www.iqpc.com/uk/financialservices/CQI