Revisiting quality
20 September 2007, CQI, 12 Grosvenor Crescent, London, SW1X 7EE
A free training day just for company members.
Who should attend
- Directors, managers, process owners and consultants focussed on improving process performance
- Anyone who wishes to gain an understanding of the current view of 'quality management'
Why you should attend
- To gain a basic understanding of quality management practice and approaches to business improvement
- To meet other people from different sectors who are struggling with challenges similar to your own
- To meet members of the CQI Secretariat
About the event
This event provides an introduction to quality management and has been designed so that delegates with no previous exposure to quality will gain from the event as well as those delegates who may have had some significant experience.
The event covers some of the basic questions such as 'why use quality management?' 'why it is important to understand customer needs and expectations' and how to go about business improvement.
Although this event is not focussed on ISO 9001 or the Excellence Model both of these models are touched on and so is the CQI's Small Business Standard. This latter standard is specifically designed for small businesses embarking on the quality journey and comes with a business evaluator, both freely downloadable from www.thecqi.org, to help the small business assess where they are in relation to this standard.
An optional session on 'The Value of Organisational Culture and the Role of Competencies' is included for delegates interested in how people and organisational culture can support the drive to meet customer needs and expectations.
Structure of the event
About 80% of the time during this event is devoted to presentations by the event tutor and the remainder of the time is devoted to discussion lead by the event tutor.
After this event delegates will
- understand business systems management
- understand the basic approach to business improvement
The day
| 09:30 | Meet the staff of the CQI Secretariat over coffee | |
| 10:00 | Understanding the management system | |
| 10:30 | Workshop A | |
| 11:00 | Understanding our customers' needs and expectations | |
| 11:30 | Business process design and measurement | |
| 12:30 | LUNCH | |
| 13:15 | Workshop B | |
| 13:45 | Business improvement (includes process definition) | |
| 14:30 | Workshop C | |
| 15:00 | TEA | |
| 15:15 | Internal auditing and supply chain management | |
| 15:45 | About the CQI and closing session | |
| 16:00 | Close | |
| 16:15 | Optional session: the value of organisational culture and the role of competencies |
Author and presenter
Michael Debenham is the CQI's Professional Affairs Manager and, as such, is the focal point for all professional and technical matters within the Institute and in the exchange of ideas and issues with other stakeholders in the UK Quality Industry. Michael is a Fellow of the CQI and a Registered Senior Consultant with the CQI's Management Consultants Register. He has also developed and delivers a number of the CQI training courses, for example Process Design and Performance Improvement, Quality Tools and Techniques, Product Inspection, Root Cause Analysis and others.
for more information and to reserve your place please contact the Membership Department.