Financial Services Business Improvement Group
Board members
Role of board members:
- Set direction and strategy.
- Support the initiative with resources.
- Be prepared to host a forum meeting at some point.
- Implement the strategic plan,
- Help organise events and other methods of exchange
- Drive membership
Board members
Liam McGrath (Chair)
Six Sigma Leader
Royal Sun Alliance
Matthew Kennett
Executive Director
Productivity & Process Improvement
Lehman Brothers International (Europe)
Lindsay Cullen
Senior Manager, 6Sigma Leader UK
HSBC Bank plc
Pej Danaee
Senior Manager
Six Sigma & IPO Execution Services
HSBC Bank Middle East Ltd.
Justin Kenny
Senior Manager UK/EU/ME
GTB Best Practice
HSBC Bank plc
Katie Milnes
Six Sigma Black Belt
Global Transaction Banking
HSBC Bank plc
Carole Plant
Head of Customer Service Delivery,
Citibank EMEA
David McBride
Deputy Director General
The Chartered Quality Institute
Ambica Mehta
Marketing Manager
The Chartered Quality Institute
Kate Hitchins
Marketing Co-ordinator
The Chartered Quality Institute
Plus many other executives from leading financial institutions who have generously given their time and support to start the group.
The Financial Services Business Improvement Group (FSBIG) has so far had interest from personal members covering more than 20 of the leading financial institutions including:
- Abbey
- Barclays Capital
- Barclays plc
- Deutsche Bank
- GE Consumer
- Finance
- GE Capital
- HSBC
- JP Morgan
- Lloyds TSB
- Prudential Insurance
- Reuters
- UBS
- Zurich Financial Services
