Qualityworld
Selected Articles
Public sector | |
Shifting systems thinking John Seddon | April 2008 |
| Hitting the mark (Charter Mark update) Patricia Curmi | September 2007 |
Green card (balanced scorecard at UKVisas) Nicola Wooldridge | May 2007 |
Easy as one, two, three (new style Ofsted inspections) Amy Holgate (CQI members only) | March 2006 |
Tube test (London Underground) Gregor Marshall and Ted Marra (CQI members only) | July 2005 |
London - going for gold Amy Holgate | September 2004 |
Public sector? So what? Andy Bagley | July 2004 |
Better service, lower cost David Puttick (CQI members only) | July 2004 |
A rebranded standard Wendy Thompson (CQI members only) | July 2004 |
The education battle lines Elizabeth Denton | July 2003 |
Back in vogue (value management) Peter Garfitt and Jon Sutcliffe | June 2003 |
A thirst for quality (the Drinking Water Inspectorate) Michael Rouse | November 2001 |
September 2001 | |
Pioneering quality (Quality in the Armed Forces) Lt Col Nigel Smellie | August 2001 |
Miscellaneous | |
The innovation game Patricia Curmi | April 2008 |
Innovation generation? Peter Merrill (CQI members only) | April 2008 |
Celebrating quality (World Quality Day) Helen Stokes | March 2008 |
| January 2008 | |
Leading lights (creativity) Patricia Curmi | November 2007 |
| Quality and leadership: two of a kind Pat Townsend, Joan Gebhardt | October 2007 |
| The state of quality Peter Burcher, Gloria Lee (CQI members only) | October 2007 |
Insider job (internal audit) Denise Robitaille | August 2007 |
Atomwise Pandita Louram | June 2007 |
Above and beyond (value for money) Tim O'Hanlon (CQI members only) | April 2007 |
Outside the box (management systems) Ian Hodgkinson (CQI members only) | February 2007 |
The seal deal (our Royal Charter) Pandita Louram (CQI members only) | January 2007 |
Making up (manufacturing industry) Sukhy Ubhi | December 2006 |
Game plan (project management) Richard Jones (CQI members only) | November 2006 |
Room with a view (office design and improved growth) Nigel Kippax and Paul Winter (CQI members only) | October 2006 |
Flight plan (aviation regulation) Terry Gibson, Carl Thomas and Jonathan Howes | July 2006 |
Up size down (organisational structure) Phil Harris (CQI members only) | January 2006 |
Third party politics (outsourcing) John Bennett (CQI members only) | December 2005 |
Get in on the act (Sarbanes-Oxley) Guy Lander (CQI members only) | October 2005 |
Deming uncovered (the 14 points) David Hutchins (CQI members only) | September 2005 |
Euro vision (Quality across Europe) Nicky Farmer | August 2005 |
We don't need another hero (new model for leadership) George Binney, Gerhard Wilke & Colin Williams | April 2005 |
What have you learnt today? Martin Sloman | March 2005 |
A cut above Case study (training) | March 2005 |
Keep complaining Ted Marra (CQI members only) | March 2005 |
Quality 2005 Brian Nielsen and Nigel Kippax (CQI members only) | March 2005 |
Don't slip up on health and safety Ender Bebek, Marcio Viegas | January 2005 |
A stress matrix Matthew Mills, Gordon Mackenzie (CQI members only) | January 2005 |
Pass the biscuits (improving meetings) Tim O'Hanlon, Phil Simmons (CQI members only) | January 2005 |
December 2004 | |
Mutual manufacturing Colin Coulson-Thomas | October 2003 |
Q2002 - the must-be-seen-at event Frank Steer | April 2002 |
What is Quality? part 1 David Straker | April 2001 |
What is Quality? part 2 David Straker | May 2001 |
Building and construction | |
Promises, promises (Mullaley construction) Martin perry | March 2008 |
Terminal velocity (Heathrow Terminal 5 project) Patricia Curmi | August 2007 |
Safe as houses (H&S in construction) Pandita Louram (CQI members only) | August 2006 |
Customer focus | |
Focusing on customers Annemarie de Jong | March 2008 |
Off the hook (call centres) Lotte Jeffs (CQI members only) | April 2006 |
Your call (customer satisfaction surveys) Steve and Jenny Glover (CQI members only) | February 2006 |
The people factor John Murphy | November 2004 |
On course for CRM Louise Boulter and Norman Randall (CQI members only) | November 2004 |
Satisfaction's what you need Stephen Hampshire | May 2003 |
Seeking a meaningful relationship (Customer Relationship Marketing) John Coldwell | June 2001 |
ISO and the happy customer Nigel Hill | April 2001 |
Risk management | |
Planning for disaster Helen Stokes | February 2008 |
Slipping over (human error) John Evans (CQI members only) | January 2007 |
Mea culpa (crisis recovery) Lotte Jeffs (CQI members only) | August 2005 |
Know the risks Stuart Thomson (CQI members only) | February 2004 |
The Risk Factor Michael Debenham and David Hutchins | September 2002 |
Information technology | |
Quality assured? (data management) Paul Simpson | February 2008 |
The software touch Paul Klinger (CQI members only) | November 2007 |
The IT crowd Alan Calder | August 2007 |
Web weaving Joe Dolson | June 2007 |
Key control Dennis Adams | February 2007 |
Information highway (IT and knowledge management) Patrick Walsh | June 2006 |
Corporate games (auditor training using video games) Stephen Davies | April 2006 |
The virtual factory (Heathrow Terminal 5's web-based control system) John Summers (CQI members only) | October 2005 |
Software quality: a process of maturity Stephen Gibbens | August 2004 |
March 2003 | |
A cautionary tale Peter Knight (CQI members only) | March 2003 |
Switched on Patrick Walsh (CQI members only) | March 2003 |
Smooth transition (transferring to a software-based QMS Peter Shields | May 2002 |
Standards (other than ISO 9000) | |
Eyeing up IRIS (rail standard) Mark Jones and Linda Bates (CQI members only) | February 2008 |
| The future is bright (international standards) Alan Bryden | October 2007 |
Great Scots (ISO 14000 registration in Scotland) Kenneth Clarke (CQI members only) | July 2006 |
IT under scrutiny (ISO 27001) Alan Calder and Steve Watkins (CQI members only) | March 2006 |
Practice perfect (Law Society's Lexcel standard) Giles Watson (CQI members only) | September 2004 |
The other transition deadline Helen Yates | February 2004 |
Insecure, moi? Maria Dennis (CQI members only) | February 2004 |
BS7799 - how it works Peter Restell | February 2002 |
Extras | |
| February 2008 | |
January 2008 | |
January 2008 | |
Soapbox: Aanas Ruhomaully asks 'What kind of auditor are you, anyway?' | December 2007 |
November 2007 | |
| Helpdesk: implementing a pilot project | October 2007 |
September 2007 | |
September 2007 | |
| August 2007 | |
| August 2007 | |
Helpdesk: keep track of legal requirements for local authorities | July 2007 |
Soapbox: Rob Maddison on the perfect certification body audit | July 2007 |
| June 2007 | |
| May 2007 | |
| April 2007 | |
| April 2007 | |
March 2007 | |
| March 2007 | |
February 2007 | |
Six Sigma | |
The value of quality (lean & six sigma in financial services) Rowland Hayler | January 2008 |
Change the station (six sigma in Tube Lines) Jackie Swann | September 2006 |
Tighten your belts (the human aspects of six sigma) Tony Bendell (CQI members only) | May 2006 |
Back to the future (Six sigma in futures trading) Dan Stusnick | July 2005 |
Six sigma exposed! David Hutchins (CQI members only) | November 2004 |
Last train to six sigma Bruce Sherring-Lucas (CQI members only) | September 2004 |
Six sigma excellence Les Porter | April 2002 |
Does the UK need a sigma-style makeover? Andrew Cave | January 2001 |
Flawless Jane Erwin | January 2001 |
A passing fad or sign of things to come Stanley Marash | January 2001 |
What is six sigma? Tony Bendell | January 2000 |
Tools and techniques | |
8 steps to perfection (problem solving) Alan Keffler (CQI members only) | January 2008 |
| Time to measure up (KPIs) Tim O'Hanlon (CQI members only) | September 2007 |
| Positive action (new change technique) Jane Lewis | September 2007 |
Time analysis Michael Debenham (members only) | August 2007 |
Practical magic (TRIZ) Jack Hipple (members only) | August 2007 |
Crack the code (statistical analysis) Michael Babula (CQI members only) | June 2007 |
Quality for profit (quality costs) John Schottmiller and Jack Campanella | May 2007 |
Seeing is believing (visual management) Pamela Posey (CQI members only) | May 2007 |
Mind over matter (TRIZ) Howard Smith (CQI members only) | April 2006 |
Post modern (use of quality tools by Royal Mail) David Warlow and Kathryn Phillips | March 2006 |
Back in stock (resurgence of TQM) Vinod Singhal and Kevin Hendricks (CQI members only) | September 2005 |
In gear for change (automotive industry) Amy Holgate | May 2005 |
Tooled up (quality tools in SMEs) Rhys Rowland-Jones et al (CQI members only) | May 2005 |
Don't blame the tools Colin Coulson-Thomas (CQI members only) | December 2004 |
Recognise me Neil Cook (CQI members only) | December 2004 |
Sting Ray success(Advanced Quality Planning) Tony Brown | November 2004 |
Hidden waste Dan Jones (CQI members only) | November 2004 |
Quality 21 (TQM) John Oakland and Les Porter | January 2004 |
Designer statistics (SPC) Richard Parry-Jones & Dr Tim Davis | August 2003 |
The critical list Tony Brown | August 2002 |
The complete spectrum (Complete Quality Process) Pat Townsend | May 2002 |
Balancing Act (Balanced Scorecard) Rhys Jones | May 2001 |
Making SPC work Richard Monkhouse | March 2000 |
Quality and people | |
Measuring organisational success (High Performance Working) Dr Andrew Armitage and Dr Diane Keeble-Allen | December 2007 |
Power to the people (mentoring) Louise Bell | December 2007 |
Streetwise (recruitment strategies) Heledd Straker | April 2007 |
The young ones (new generation of quality professionals) Lotte Jeffs (CQI members only) | December 2006 |
Able bodied (disability discrimination legislation) Agnes Fletcher (CQI members only) | July 2006 |
Generation flex (flexible working) Lotte Jeffs | February 2006 |
On a high? (workplace drugs testing) Ivon Roberts | November 2005 |
Our survey says (quality managers' thoughts on their industry) (CQI members only) | November 2005 |
The power of nine (Nine Factors) Sue Cartwright | September 2003 |
Life and work in 2010 Richard Scase | October 2002 |
Rocking the quality boat Martin Brenig-Jones | August 2002 |
Process based management | |
The problem with processes Chris Sibbald (CQI members only) | December 2007 |
Rising in the East (process management in Tower Hamlets) Beverley McIntyre (CQI members only) | November 2006 |
Creative Control Amy Holgate | October 2005 |
What's in a process map? Michael Cousins | April 2003 |
Spotlight on process management Raine lsaksson and Håkan Wiklund | March 2002 |
Effective process management Michael Debenham | February 2001 |
Change management | |
Ringing the changes Andrew Scotchmer | November 2007 |
Change in the air (change management and APQP at AgustaWestland) Steve Burnell and Ron Sams | March 2007 |
The good, the bad and the ugly (faces of change) Heledd Straker (CQI members only) | December 2006 |
Transform your ego Alan Clark (CQI members only) | July 2005 |
Change is as good as a rest Jim Bryant, John Darwin (CQI members only) | June 2005 |
In need of a change Trevor Wood | March 2003 |
Corporate social responsibility | |
Step by step (carbon offsetting) Eve Anderton | August 2007 |
Rags to riches Pandita Louram | April 2007 |
Making waves (renewable energy) Pandita Louram | February 2007 |
Keeping the vision Pandita Louram | September 2006 |
QW: Man on emission Jonathon Porrit interviewed by Nick Thorpe | January 2006 |
Why diversity pays Jon Whitely (CQI members only) | June 2005 |
Emissions trading meltdown? Lotte Jeffs | June 2005 |
A footprint for the future James Smith | February 2005 |
Core values Amy Holgate (CQI members only) | February 2005 |
Finding the balance Rob Peddle, Ian Rosam | June 2004 |
Tomorrow's world Ian Burgess (CQI members only) | June 2004 |
60 ways to save the world Qualityworld (CQI members only) | June 2004 |
The CSR brand David Grayson | January 2003 |
Time to come clean (sustainability) Dan Green | November 2002 |
Money from your emissions Peter Barden | October 2001 |
Communication and persuasion | |
| (getting top management on side) Winston Edwards | March 2007 |
Brain storm (Neuro-linquistic programming) Pandita Louram | November 2006 |
A new direction (communicating quality changes) Brien Palmer (CQI members only) | August 2006 |
Highs and logos (marketing quality) Elaine Nester | December 2005 |
Lean management | |
Count on lean (lean accounting) Ross Maynard (CQI members only) | March 2007 |
Lean and healthy (lean in the NHS) Andrew Scotchmer | August 2006 |
Lean and tidy(5S) John Phillipart and Tim Vestentoft (CQI members only) | December 2005 |
Treat them lean, keep them keen (Toyota system in service industry) John Seddon (CQI members only) | August 2005 |
Integrated management | |
Cane and able (IMS in molasses production) Aanas Ruhomaully | January 2007 |
June 2006 | |
The big three (integrated management at Canary Wharf) Dave Underwood | June 2006 |
Eyes and ears (integrating monitoring) Ian Dalling | April 2004 |
For better for worse Elizabeth Denton (CQI members only) | April 2004 |
The one-stop shop (integrated management) Andrew Kirkby | January 2002 |
Voluntary sector | |
A special bond (quality systems in NGOs Peter Raynard, Alan Knight and Alejandro Litovsky | October 2006 |
Get what you give Shirley David (CQI members only) | May 2006 |
PQASSO A Masterstroke Sam Matthews | February 2001 |
Aiming for transparency Jan Hatfield, Rona Parsons | February 2001 |
Will someone please volunteer for quality Rodney Buse | June 2000 |
Filling the food gap Chris Blythe | March 2000 |
Culture | |
Ad value Amy Holgate (CQI members only) | October 2006 |
Worlds apart? (global attitudes to quality) Lotte Jeffs (CQI members only) | September 2006 |
Culture club (stakeholders and corporate culture) Paul Grossi | September 2005 |
Culture inc. Louise Davison (CQI members only) | February 2005 |
Freedom from control John Seddon | November 2003 |
Health | |
QW: Lean and healthy (lean in the NHS) Andrew Scotchmer | August 2006 |
Testing times Sue Alexander | June 2006 |
The medicine marathon David Mogg and Norman Randall (CQI members only) | November 2005 |
The drugs do work (quality in dispensing) Piya Gamage (CQI members only) | May 2005 |
Keep the patients safe Sir Liam Donaldson | March 2003 |
Failing Health Charlotte Augst | July 2001 |
Regulation of the pharmaceutical industry Peter Gough | April 2001 |
Making medicine with quality assurance Paul Stockbridge | April 2001 |
Auditing in the pharmaceutical industry Philip Butson | April 2001 |
Food industry | |
Serving up a standard (ISO 22000) - David Edwards (CQI members only) | February 2006 |
Food glorious food Jacob Faergemand, Jamie Hunt, Benoit Mathieu and Chris Garner | May 2004 |
An organic experience Nicky Farmer (CQI members only) | May 2004 |
ISO 9000:2000 | |
Pitch perfect (ISO 90001 in a Mexican football club) Alejandro Tolumes (CQI members only) | January 2006 |
The big question (the value of ISO 9000) Neil Hannah (CQI members only) | April 2005 |
Fingerprint for success (ISO 9001 in forensic department) Tony Cousins (CQI members only) | April 2005 |
The great debate (the value of ISO 9000) John Seddon (CQI members only) | November 2004 |
To deadline and beyond! (Deadline for withdrawal of ISO 9000:1994 certificates) Nicky Farmer | December 2003 |
Is ISO in your system? David Lawson | August 2003 |
The final countdown - to the withdrawal of ISO 9000:1994. Mike James | December 2002 |
ISO: from the top Jim Wade | December 2001 |
October 2001 | |
Teaching the teacher Lesley Calder | May 2001 |
Meeting the challenge Mike James | May 2001 |
Chart your progress Stephen Page | January 2001 |
SMEs | |
Think before you leap (SMEs & ISO 9000) Geoff Jacobs | August 2004 |
The SME file Qualityworld | August 2004 |
Talking the same language (Quality in SMEs) Graham Fisher and Mike Eastwood | June 2002 |
Food industry | |
Food glorious food Jacob Faergemand, Jamie Hunt, Benoit Mathieu and Chris Garner | May 2004 |
An organic experience Nicky Farmer (CQI members only) | May 2004 |
Consultancy | |
Get the most from your consultant Martin Price and Mike Hudson | July 2002 |
To certificate or not to certificate? David Hewings | July 2002 |
Quality consultants - guaranteed Qualityworld | July 2002 |
