Course calendar

See our full training programme and book your place on any of our courses.

Click on the course dates for further information and details of how to book.

2010 Course Dates Mar Apr May Jun Jul Aug Sep
NEW Strategy and Quality: A Deming Perspective 30
NEW Quality Planning for Performance Improvement  10-11 6-7
Innovation for Quality Professionals 
Effective Risk Management  29-30 14-15
NEW Balanced Scorecard: Measuring, Managing and Improving what Matters 23 7
NEW Evidence-Based Management: Using Data for Fact-Based Decision Making 1 9
Customer Surveys For further information about this course and/or to enquire about our in-company training option, contact the training team
Problem Solving Through Root Cause Analysis 6-7 8-9 23-24
Process Design and Performance Improvement 1-2 15-16
Quality Tools and Techniques 21-22 16-17 28-29 29-30
The Cost of Quality 23 7
Essential Customer Service Skills 10-11
Essential Sales Skills 9-10 5-6
Creating a Customer Focused Organisation 21-22 3-4
Mar Apr May Jun Jul Aug Sep
NEW Introduction to EFQM 11-12 23-24
NEW Introduction to Corporate Social Responsibility (CSR) 14
NEW

Quality Management Approach to Managing Sustained Success

 20-21

NEW  ISO 9001:2008; Review the impact of changes over a year on

 27
Implementing a Business Continuity MS BS 25999 17
Implementing an Environmental Management System - ISO 14001 25-26
Implementing an Integrated Management System 29-30 14-15
Implementing a Laboratory MS ISO 17025 For further information about this course and/or to enquire about our in-company training option, contact the training team
Implementing an Occupational Health & Safety Management System - ISO 18001:2007
Implementing a Quality MS ISO 9001:2008 22-23 14-15 12-13 19-20 7-8
ISO/TS16949: Management Overview 16 13 7 26
Mar Apr May Jun Jul Aug Sep
Auditing in the 21st Century - Risk, Business Sustainability and Managing the Future 13
NEW Effective Management System Frameworks and Documentation 19-20 12-13
NEW CAPA (Corrective and Preventive Action) Systems 19 16
NEW Business Benefits Through Effective Audit Management 8-9 9-10 13-14
NEW Management System Auditing 15-18
Performance Improvement through Intelligent Auditing   5-7 23-25
External Auditing of Management Systems (Lead Auditor) 26-30 14-18
Internal Auditing of Quality Management Systems 29-30 19-20 24-25 28-29 26-27 27-28
Internal Auditing of Environmental Management Systems 11-12
Internal Auditing of Integrated Management Systems 9-10
Internal Audting to ISO/TS16949 17-18 14-15
Environmental Management Systems Auditor Conversion - ISO 14001 For further information about this course and/or to enquire about our in-company training option, contact the training team
Food Safety Management Systems Auditor Conversion - ISO 14001 For further information about this course and/or to enquire about our in-company training option, contact the training team
Occupational Health & Safety Management Systems Auditor Conversion - OHSAS 18001 26-28 22-24
Mar Apr May Jun Jul Aug Sep
Advanced Presentation Skills 20
An Introduction to Quality Management 8-9 26-27 7-8 16-17
Developing Skills of the New Quality Manager 17-18 2-3
Communication Excellence in Business 22-23
Essential Management Skills Workshop 2-3
Future Role of Quality Managers 21
Making Successful Presentations 18-19
Managing to Avoid Human Error 18 22
Mentoring Skills 19-20 20-21
Reducing Human Error in Healthcare
Supplier Relationship Management 24-25 7-8

 

Chartered Quality Institute

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