The Chartered Quality Institute

Business and management

Business continuity management systems (BCMS) appreciation and introduction

The aim of this course is to provide an overview of the principles and practice of business continuity management systems based on the standard BS 25999. Read more and book

Essential management skills workshop

This highly practical two-day workshop is designed to focus on the practical skills required to manage people effectively in order to get the best from them and to build good team working. Read more and book

Loss reduction through effective communication

Integrating a process to assure effective information content for critical communication. Read more and book

Making successful presentations

The ability to speak confidently and enthusiastically to an audience is a crucial business skill. This stimulating course provides the essential bedrock foundation for effective public speaking and totally demystifies the art of presenting. Read more and book

Advanced Presentation Skills

Experienced speakers have two choices: allow themselves to get stuck at their current level of performance, or move forward through expert training. This stimulating course is designed to enable speakers with previous public speaking experience to review, upgrade and revitalise their existing presentation skills. Read more and book

Essential business communication skills

This stimulating interactive course helps participants develop more productive working relationships with the emphasis being placed on self-awareness and the effect of different behaviour on others. It will benefit all those who want to improve their influencing skills to gain maximum impact and learn how to manage difficult situations to achieve positive outcomes. Read more and book

Supplier relationship management

The aim of this two day course is to provide the delegates with the knowledge and skills required to manage a mutually beneficial relationship with their suppliers. Read more and book

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