CQI audit training

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Developing the skills of new quality managers

This course provides delegates with the knowledge and skills required to maintain and continually improve their organisation's quality management system based on ISO9001:2000 Standard. It helps quality managers to develop their skills in improving the quality management system processes and provide more effective feedback to the top management for review and decision making Read more and book

Future role of quality managers

This course is designed to help delegates obtain an appreciation for the evolution of quality and hence the evolution of the role of the quality managers. It provides an overview of the approaches that businesses may take in addressing their internal and external impacts with regards to social, economical and environmental issues; and how the management of these impacts could affect the customers' and top management's needs and expectations from the quality department/manager for their involvement and/or contributions towards a sustainable business. Read more and book

Cost of quality - methods and benefits

This workshop explains the role of quality cost management in an organisation and offers insights into the quality cost model and how to implement it. The workshop includes useful advice on how to develop a system to track costs, create an action plan and understand tools to support managing the quality costs in an organisation. Read more and book

Other relevant courses:

• Business continuity management systems (BCMS) appreciation and introduction
• Corporate social responsibility
• Creating a customer focused culture
• Implementing ISO 9001:2000
• Integrated management systems overview
• Measuring customer satisfaction
• Mentoring skills
• The new quality professional (an introduction to quality management)
• Process design and performance improvement
• Quality tools and techniques
• Root cause analysis
• Statistical sampling and process control