CQI courses - alphabetical list
- Achieving excellence in customer service
- Achieving new sales through service
- Added value through intelligent use of OHSAS 18001:2007
- Advanced presentation skills
- Business continuity management systems (BCMS) appreciation and introduction
- Corporate social responsibility
- Cost of quality - methods and benefits
- Creating a customer focused culture
- Developing the skills of new quality managers
- Environmental management systems auditor/lead auditor
- Environmental management systems auditor/lead auditor conversion
- Environmental management systems overview
- Essential business communication skills
- Essential management skills workshop
- European Service Directive workshop - driving up service quality
- Food safety management system (ISO 22000:2005) awareness
- Food safety management system auditor/lead auditor conversion
- Future role of quality managers
- HACCP
- Implementing ISO 17025:2005 quality management system
- Implementing ISO 9001:2000
- IMS internal auditing and self-assessment
- Information security management systems introduction course
- Information security management systems auditor/lead auditor conversion course
- Integrated management systems overview
- Intelligent use of error risk assessment and management techniques
- Internal EMS Auditor
- Internal QMS auditor
- ISO 22000:2005 food safety management systems auditor/lead auditor course
- ISO/TS16949: Internal auditor
- ISO/TS16949: Management overview
- Loss reduction through effective communication
- Making successful presentations
- Managing to avoid human error
- Measuring customer satisfaction
- Mentoring skills
- The new quality professional (an introduction to quality management)
- Occupational health & safety management systems auditor/lead auditor
- Occupational health & safety management systems auditor/lead auditor conversion
- Performance improvement through intelligent auditing
- Process control through data analysis - using statistical process control (SPC)
- Process design and performance improvement
- QMS (ISO 9000 series) auditor/lead auditor
- Quality tools and techniques
- Reducing human error in healthcare
- Root cause analysis - Problem solving and decision-making using the quality tool box
- Six Sigma programme
- Supplier relationship management