Customer satisfaction and customer relations
Achieving new sales through service
This two-day course is about helping participants to develop the essential attitudes, skills and practices for interacting positively with customers in order to accelerate sales success. It covers those skills, which are applicable in sales situations over the telephone or face-to-face. Read more and book
Achieving excellence in customer service
This highly practical two-day workshop is designed to focus on the practical day-to-day skills required to deliver great customer service to your customers when you talk to them either face-to-face or on the telephone. Read more and book
Measuring customer satisfaction
The CQI has teamed up with market research specialists, the Leadership Factor, to offer this comprehensive one-day seminar which takes delegates step-by-step through the process of using customer surveys to accurately measure customer satisfaction. Read more details and book
Creating a customer focused culture
This organisational change workshop will give you the foundation needed to support customer focus in your organisation and give insights into how customer focused your organisation is. Read more details and book