The new quality professional
(an introduction to quality management)
Quality management - what it is, how to manage it and make a success within the organisation. This two day course introduces the new quality manager or professional to the two principal quality systems, well known quality tools and techniques and is interactive and thought provoking. Introducing a quality system into the organisation or how to encourage the organisation to adopt a quality culture are covered with practical advice and tips.
 | Stop press! Attend this course and become eligible for membership of the CQI at a special rate - please call for details |  |
Course content
- quality management and how it fits into an organisation
- how quality can lead to improved customer satisfaction
- how to use process improvement tools
- ISO 9001:2000 and the business excellence model
- the value of auditing and continual improvement
- how to ensure quality is in the culture of the organisation
Who should attend?
This course is suitable for anyone who requires a greater understanding of quality concepts and quality management, including newly appointed quality managers and quality personnel.
Course style
- case study
- practical and informal
- highly participative
- includes debate and question topics
- group work
Pre course requirements
No particular knowledge or skills are required.
Venue
All courses are run at our headquarters near Hyde Park Corner in London unless otherwise stated. See Inside the CQI for more information about the venue.
Book now
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.