Process design and performance improvement
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Attending this course, Tools and techniques and Statistical sampling & process control will provide you with many of the ideas that make up Six Sigma
Description
This course helps delegates to understand the basics of process design and analysis and how to develop a systematic approach to performance improvement as applied to all aspects of business processes.
Why you should attend
Before embarking on business improvement a detailed understanding on business processes is essential. This course provides this understanding and the tools and ideas to structure your approach to finding efficiencies and making processes more effective. Unleash your organisation's most valuable asset - the creativity, experience and expertise of personnel operating your business processes. This course is essential for anyone committed to business improvement.
Course content
- understanding systems management: What is it? Why use it? Where do business processes fit in?
- analysing business processes, process modelling (specifying, defining and mapping processes) and process measurement
- performance improvement techniques in terms of working smarter and attacking waste
- optional sessions at the end of each day to provide learning on ISO 9001: 2000 and processes
Who should attend
Directors, managers, process owners, quality practitioners and consultants involved in improving process performance.
Course style
- practical skills development exercises - case studies
- interactive discussion and participation throughout the course
- group work activities
Pre Course Requirements
To get the most out of this learning event delegates must bring to the event a process they are familiar with for analysis and examination during the workshops. Ideally this should be a business process which is under development and through which their organisation delivers one of its products or services.
Delegates would benefit from reading the following articles:
- Spotlight on process management by Raine lsaksson and Håkan Wiklund
- Effective process management by Michael Debenham
Venue
All courses are run at our headquarters near Hyde Park Corner in London. See Inside the CQI for more information about the venue.
Book now
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.