Root cause analysis
Problem solving and decision-making using the quality tool boxThis course provides an in-depth understanding of how to identify a range of potential root causes; select the most likely root cause; investigate at the point of the problem; identify potential solutions; decide on the optimum solution having assessed the risks associated with each solution; assess the risk associated with delivering the solution to customers and assess drivers for, and the resistance to, implementing the solution.
Why you should attend
- to gain a basic understanding of the problem solving and decision-making process and the applicable quality tools that support this process
- to develop specific competencies to be able to use the structured approach to problem solving and decision making and the supporting quality tools
This course, in conjunction, with our process design and performance improvement course will provide business improvement specialists with the tools to really make a difference to their organisations.
This course is essential for anyone involved in solving quality related problems.
Course content
- define and specify the problem based on Kepner Tragoe
- selecting the most likely root causes using 'cause and effect' and 'why why'
- brainstorming and voting techniques
- identifying the most likely root cause using task analysis
- validating and agreeing the root cause
- understanding and stating the objectives for the solution
- developing potential solutions using 'how how'
- improving the solution using value analysis
- assessing the risks and making the decision using risk-based decision making
- assessing the implementation risks using failures mode and effects analysis
- assessing resistance using force field analysis and implementing the solution
Who should attend?
Managers, process owners, quality professionals, practitioners and consultants seeking a structured approach to problem solving and decision making using the quality tools.
Course style
- practical skills development exercises and case studies
- interactive discussion and participation throughout the course
- group work activities
Pre course requirements
No specific knowledge or skills are required.
Venue
All courses are run at our headquarters near Hyde Park Corner in London. See Inside the CQI for more information about the venue.
Book now
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.