Performance improvement through intelligent auditing

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Description

The aim of this course is to provide the delegates with a basic understanding of process analysis, modelling and measurement and the knowledge and skills needed to improve the performance of business processes; hence applying this to auditing the processes effectively in order to assess and identify opportunities for performance improvement and to add value.

Course content

• an understanding of management system models and the processes that create value for an organisation and its stakeholders
• process analysis, process modelling (specifying, defining and mapping processes) and process measurement
• performance improvement techniques (eg working smarter and attacking waste)
• internal audit process activities and methodologies for planning, preparing, conducting and reporting an audit; and effectively following up any actions for performance improvement

Who should attend

• internal auditors and internal consultants focused on improving the performance of their organisation's management system and processes
• this course is particularly useful for those dedicated specialists who wish to make a really valuable contribution to the success of their organisation

Course style

• tutor presentations
• highly interactive group discussions and participation throughout the course
• exercises, group work activities and case studies

Pre Course Requirements

Must have auditing experience and a very basic understanding of business processes

Venue

All courses are run at our headquarters near Hyde Park Corner in London. See Inside the CQI for more information about the venue.

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Course list