Essential Business Communication Skills
This stimulating interactive course helps participants develop more productive working relationships with the emphasis being placed on self-awareness and the effect of different behaviour on others. Participants will identify the key interpersonal skills for building relationships and working with others to deliver better results. This course will benefit all those who want to improve their influencing skills to gain maximum impact and learn how to manage difficult situations to achieve positive outcomes. The experience will also lead to enhanced relationships with colleagues, suppliers and customers and the achievement of win/win results
The CQI has teamed up with business communications skills specialists, Training Solutions, to offer this comprehensive skills seminar.
What you will learn
- The critical five stages of improving interpersonal communication
- The principles of effective face-to-face communication
- Enhancing your listening skills and building empathy
- The effect of your behaviour on the performance of others and your organisation
- Key verbal and non-verbal communication techniques
- Using NLP techniques to build positive relationships
- Managing interpersonal conflict to gain positive outcomes
- Utilising best practice assertiveness techniques
- Achieving better results by working more constructively with others
- Building rapport and trust
- Developing your influence with others to achieve better results
Who will benefit
All those who wish to improve how they communicate and interact with others; individuals who want to achieve their maximum potential when interacting with others; anyone who wants to develop positive working relationships and achieve better results.
Course style
The workshop will be highly practical and participative. Participants will take an active part in group activities, which are specifically designed to accelerate learning and increase motivation.
Pre course requirements
There are no pre course requirements.
Venue
Corus Hotel Hyde Park, Lancaster Gate, London W2 3LG
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.
