Developing the skills of new quality managers
This 2-day course is designed to provide the delegates with the knowledge and skills required to maintain and continually improve their organisation's quality management system based on ISO9001:2000 Standard. The course helps quality managers to develop their skills in improving the quality management system processes and provide more effective feedback to the top management for review and decision making.
Course content
- Quality management system
- ISO9001:2000 requirements
- Understanding and taking the Process approach
- Effective approach to documentation and records ensuring a lean system
- Effective quality manuals and good system design
- How to ensure a customer focus environment assisting in understanding customer needs and expectations
- Approaches to monitoring customer satisfaction
- Role of the quality management representative
- Roles and responsibilities of quality managers and effective interaction with other departments/functions
- Planning of internal audits and implementing the audit programme
- Identification, recording and taking action on nonconformities (resulting from customer complaints, suppliers' non-conformities, audit nonconformities, and nonconformities identified through inspections/monitoring)
- How to ensure effective corrective actions to help prevent recurrence of nonconformities
- How to ensure effective preventive actions to ensure prevention of potential nonconformities
- Effective analysis of data (trend analysis and root cause analysis, and examples of various approaches to the analysis of data for submission to the management review process)
- Management review process, various approaches to holding a review, and the role of the quality manager
- External assessment of the QMS, role of external auditors, approaches, and effective communication and relationship with your external auditor
- Continual improvement (discussion of various approaches and good practice)
- Challenges for quality managers and discussion of approaches to manage/overcome them
Who should attend?
- Quality managers who wish to develop their skills
- Quality managers who are new to the role
- Individuals who are considering taking on a quality manager role
Course style
- Tutor presentations
- Discussions and delegates' participation throughout
- Group exercises/workshops
- Using accelerated learning techniques
Pre course requirements
Delegates need to have basic knowledge of quality management and ISO 9001
Course timetable
Day 1
9:30 am to 17:00 pm with 45 minutes for lunch and 2 coffee breaks (am and pm)
Day 2
9:30 am to 17:00 pm with 45 minutes for lunch and 2 coffee breaks (am and pm)
What next?
The following courses could help develop your skills further in this area:
- Future role of quality managers
- Internal QMS auditing
- Process design and performance improvement
- Root cause analysis
- Tools and techniques for performance improvement
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.