Future role of quality managers
This one day course is designed to help delegates obtain an appreciation for the evolution of quality and hence the evolution of the role of the quality managers. The course provides an overview of the approaches that businesses may take in addressing their internal and external impacts with regards to social, economical and environmental issues; and how the management of these impacts could affect the customers' and top management's needs and expectations from the quality department/manager for their involvement and/or contributions towards a sustainable business.
Course content
- The evolution of quality (the concept, national and international standards, products and services and their social, environmental and economical impacts)
- Evolution of the role of quality managers
- Quality today, quality in future, and the impact on quality management
- Diversity and the changing roles and responsibilities of quality managers
- Quality managers' interactions with top management, internal departments/employees, customers, suppliers
- Organisation's products and services, their impacts, and sustainability
- Ongoing challenges for quality managers
- Technical challenges versus operational challenges
- Compliance, assessments, reviews and evaluations
- Quality assurance versus assurance of the organisation conformity and sustainability
- Innovation and quality
- Strategy for developing the quality manager's role to proactively address the changing needs and expectations of their customers and their organisation's vision, mission and values
Who should attend?
- Quality managers
- Individuals responsible for quality or business improvement
- Individuals working within a team in the quality department
- Senior managers who want to investigate how the role of their quality managers can be developed towards achieving an effective integration and improvement of the various elements of their management system
Course style
- Tutor presentations
- Discussions and delegates' participation throughout
- Group exercises/workshops
- Using Accelerated learning techniques
Pre course requirements
Delegates need to have knowledge and experience of quality managementCourse timetable
9:30 am to 16:30 pm with 45 minutes for lunch and 2 coffee breaks (am and pm)
What next?
The following courses could help develop your skills further in this area:
- Overview of Environmental Management Systems
- Corporate Social Responsibility (Overview)
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.