Supplier relationship management
The aim of this two day course is to provide the delegates with the knowledge and skills required to manage a mutually beneficial relationship with their suppliers. The delegates will obtain an understanding of:
- the importance of the suppliers' performance and its impact on their organisation and its products/services
- the importance of suitable criteria for selection of appropriate suppliers, identification and assessment of impacts and risks associated with each supplier
- the role of effective Service Level Agreements and the effective implementation of the SLAs
- how to evaluate their suppliers effectively, by considering the impacts and risks, and how to use the results to identify and implement the actions for improvement.
The course provides a good understanding of how to implement the requirement for suppliers' selection and evaluation within ISO9001:2000.
Course content
- Quality management system
- Who are your suppliers?
- Internal and external suppliers
- Role of suppliers within the organisation quality and management system
- Role of suppliers in contributing to your organisation innovation and future sustainability
- Building a mutually beneficial supplier relationship
- ISO9001:2000 requirements for suppliers, ISO9004 guidance for partnership with suppliers
- What information do suppliers need to meet your requirements
- Your expectations and needs, and how suppliers can/should meet them
- Your organisation values versus your suppliers' organisation values
- Communicating with your suppliers and improving communication
- Developing and implementing Service Level Agreements
- Supplier selection and discussion of criteria used for selection (based on risk assessment for decision making; and considering quality, environmental, social and economical impacts)
- Degree of verification of the received goods/services, cost, risks, and different approaches taken
- Monitoring of performance (based on output and results, based on outcome and results, based on audits of management system)
- Analysis of performance data, presentation and distribution of results
- Assessment/auditing of suppliers processes/management system
- Planning and conducting effective and constructive suppliers audits/ assessments (based on clear objectives, scope and criteria)
- Appraisals, feedback to suppliers, and actions for continual improvement
Who should attend?
- Quality Managers who are responsible for supplier assessment and monitoring
- Second party auditors (internal to the organisation and independent second party auditors)
- Individuals who are responsible for selection and monitoring of their suppliers
Course style
- Tutor presentations
- Discussions and delegates' participation throughout
- Group exercises/workshops
- Using accelerated learning techniques
Pre course requirements
Delegates need to have basic knowledge of quality management and ISO9001
Course timetable
Day 1
9:00 am to 17:00 pm with 45 minutes for lunch and 2 coffee breaks (am and pm)
Day 2
9:00 am to 17:00 pm with 45 minutes for lunch and 2 coffee breaks (am and pm)
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.
This CQI Training course meets the Body of Quality Knowledge (BOQK) requirements for the following elements: 2.2, 2.3, 2.4, 2.5
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.