Managing to avoid human error
Course content
Why you should attend
Everyday human errors, misunderstandings and mix-ups can happen to anyone. Many of these errors can be avoided quickly, easily and without great cost by reducing the effects of adverse influences. Organisations gain a considerable competitive advantage by reducing the cost of error and its effects on customers. This course explains what needs to be done to make it happen.
Course content
This course will:
- clarify underlying reasons for human vulnerability to error
- examine adverse influences that increase risk of error in most organisations
- explore strategies for proactively identifying and reducing likelihood of error
- look at how to protect reputation and relationships by responding constructively to error
- introduce a tool for assessing the presence of key Risk Influencing Factors and the organisation's response to them
You will receive
In addition to course notes, you will receive a CD-ROM containing:
- error risk survey questionnaire
- questionnaire response capture tool
- ERS evaluation matrices
- Powerpoint presentation summarising core concepts
Who should attend
Directors, managers, quality practitioners and anyone responsible for reducing the occurrence of human error. Those involved in operational excellence or continuous improvement regimes, (such as lean and/or six-sigma) will learn how to complement and increase the reach of those activities. No prior knowledge of the subject is required.
Follow-up options
- join error reduction networking and benchmarking activities
- CQI offers in-house training to develop error risk reduction core teams
- CQI will provide workshops for specific aspects of risk reduction, such reducing errors on documentation, process set-up, planning, communicating and checking
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.
CQI Training: partnership with HEB
HEB was established in 1981 to provide a bridge between the extensive body of knowledge about human error, and organisations that need to apply it to real-world problems. Diverse knowledge, skills and world-wide experience enable HEB to guide organisations toward practical ways of sustaining error risk reduction. They have developed many tools, techniques and materials to support these activities.
Tutor
John Evans FCQI has been helping organisations to reduce the risk of human error for more than 25 years. He trained as both an engineer and psychologist and was among the first to introduce systematic application of behavioural science know-how to quality improvement. He has helped manufacturing, service sector and public service organisations to maximise the relevance of error risk reduction techniques to their specific needs and circumstances.
Book now
It can be used to support your application for CQI corporate membership using the experiential route. Apply the acquired skills and the knowledge in your workplace and use the outcomes as evidence of competence.
