Mentoring skills
This interactive workshop is designed to enable participants to act as mentors, within and outside their own organisations. Productive relationships are extremely important in the workplace, and can impact significantly on the development of high quality services. Staff benefit greatly from mentoring as it effects their professional and personal development. High quality people play an important role in successful organisations, and this course will benefit all those who support the development of others, and who need to get the best from their staff.
Course content
You will learn:
- the difference between a mentor and a coach
- enhanced active listening skills
- barriers to communication and defence mechanisms
- the impact of different questioning styles
- the importance of boundaries and confidentiality
- communication models and theories
- successful ways of developing people
- ethical issues within the mentoring role
- how to develop understanding of self and others
- ways to examine personal values and impact
Who will benefit?
All those involved in developing or managing staff, and want them to become more effective in the workplace.
Course style
The workshop is highly practical and participative. Those attending will take an active role in group activities which are designed to be fun and enhance learning.
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.