Essential management skills workshop
This highly practical two-day workshop is designed to focus on the practical skills required to manage people effectively in order to get the best from them and to build good team working.
As a result of attending this course, delegates will:
- Have an understanding of the scope and complexity of managing people
- Understand how to set performance goals and manage performance effectively
- Be more aware of their own behaviour and how it impacts on others
- Have a simple delegation structure to follow
- Be able to find out what motivates their staff and use appropriate ways of motivating their team
Course content
The job of a manager
- Definition of a manager
- What are the key attributes of a great leader
- Types of leadership
- Situational leadership
- Approaches: telling, selling, participating and delegating
The one to one meeting
- For what purpose would you have a one to one?
- Where? How often? How long?
- Role-plays
- Managing performance during the meeting
Performance management
- Giving positive and constructive feedback
- Setting performance goals
- Managing performance
Delegation skills
- Why is it so hard to delegate?
- Benefits of delegation
- Simple delegation - a structure to help participants delegate effectively
- Degrees of Delegation - matching the situational management approach
- How and how often to monitor the delegated task
Motivating others
- What is motivation
- Maslow's hierarchy of needs
- Herzberg's Motivation-Hygiene Theory
- What motivates your team
- How to motivate your team
Course summary and action planning
Who should attend?
- Newly promoted team leaders or managers who have people reporting to them for the first time
- Any manager or team leader who has one or more persons reporting to them and has not attended a management course recently
- Any manager who is interested in improving performance and retaining good performers
Course style
- Trainer presentations
- Discussions and delegates' participation throughout
- Group exercises/workshops/role-plays
- Highly interactive and using accelerated learning techniques
Course timetable
Day 1
9:00 am to 5:00 pm with 1 hour for lunch and 2 coffee breaks (am and pm)
Day 2
9:00 am to 4:30 pm with 1 hour for lunch and 2 coffee breaks (am and pm)
Pre course requirements
No specific knowledge or skills are required
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.