Loss reduction through effective communication
Integrating a process to assure effective information content for critical communication
A course to provide delegates with the knowledge and skill (including tools and techniques) to design, implement and continually improve a built in process to reduce or remove a form of waste that occurs many times a day, daily and generally goes unnoticed and not costed. The variety of types of waste resulting from a failure to transfer intended meaning in a message when it matters.
Why you should attend
If the trickle waste suffered every day by every organisation as a direct or indirect result of misunderstood internal and external communications were ever to be properly identified, costed and logged, the amount would be considered totally unacceptable. Catastrophic results can also occur but are generally recognised as such and heads roll.
By attending this course the incidence of both types of loss can be reduced to a minimum, there will be an overall improvement in all aspects concerning governance of the organisation and the quality of its products including especially the management system and continual improvement.
Course content
- understanding the nature of the problem and how to identify it
- understanding the basic characteristics that contribute to the precision required to transfer a transparent, accurate and unambiguous message
- understanding where and how to apply communication risk analysis
- understanding when and how to apply human language control tools
- understanding what, when and how to apply a software checking tool
- understanding how the process can be integrated into a management system
- throughout the course discussion and practical workshop activity will take place
Who should attend?
Managers, supervisors, process owners, quality practitioners and consultants.
Course style
- seminar delivery of information
- analysis of documents
- interactive discussion and participation throughout the course
- group work activities
Pre course requirements
To get the most out of this learning event, delegates should carry out a brief analysis of communications that affect them directly or indirectly, note at least three communication situations e.g. function of supplier and receiver of the communication, purpose of the communication etc that may be categorised as clearly critical, borderline critical and non critical. Of those judged to be critical, bring at least three examples of those thought to be fully effective for purpose.
Delegates would benefit from reading the following CQI factsheets
Integrated management systems
Continual improvement
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.