European Services Directive workshop - driving up service quality
Preparing UK services for the opening of the European market for services in 2009
This course provides delegates with information content and workshop activity towards design, development and implementation of strategies to ensure that UK service providers and the supporting professional product quality and management system services retain or improve on their market share in the post 2009 European Union and beyond.
Why you should attend
- To obtain a holistic view of the way in which the European Services Directive is going to affect service providers in the UK
- to ensure that effective strategies are developed and implemented by the service providers ahead of the completion date of December 2009 and
- to ensure that the quality professionals employed to provide appropriate assistance have the competence to do so.
Course content
- an overview of the European Services Directive, its threats and opportunities
- understanding the importance of a standards policy applied to suppliers and for customers and other stakeholders
- understanding the significance of the difference between a service (product) quality standard, a manufactured product quality standard and a management system standard
- understanding the various modes of conformity assessment activity, the objects to which they are suited, how to demonstrate or recognise successful results and the importance of accreditation to a certification
Who should attend?
Service industry directors, managers, SME and Micro organisation owners, quality practitioners and consultants.
Course style
- practical analysis of the ESD with case studies
- analysis of the use of standards and conformity assessment ac tivity that fosters innovation and supply chain management
- interactive discussion and participation throughout the course
- group work activities
Pre course requirements
To get the most out of this learning event, service providers and their quality managers should have an understanding of the range of specific services they deliver, the types of resource purchased for input, the purpose or purposes for which customers purchase their services and their operational management system.
Quality professionals should understand that they have the dual interest as service providers generally and potential suppliers of ESD related training or consultancy.
Venue
The CQI, Hyde Park Corner, London. See Inside the CQI for more information about the venue.