Human resources

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Mentoring skills

This interactive workshop is designed to enable participants to act as mentors, within and outside their own organisations. Productive relationships are extremely important in the workplace, and can impact significantly on the development of high quality services. Staff benefit greatly from mentoring as it effects their professional and personal development. Read more details and book

Creating a customer focused culture

This organisational change workshop will give you the foundation needed to support customer focus in your organisation and give insights into how customer focused your organisation is. Read more details and book

Managing to avoid human error

A one-day programme to help expand understanding of how human error affects business processes and how their vulnerability can be assessed systematically and addressed. Read more details and book

Root cause analysis - Problem solving and decision-making using the quality tool box

This course provides an in-depth understanding of how to identify a range of potential root causes, identify solutions and assess the risks and opportunities associated with implementing the solution. Read more details and book

Making successful presentations

The ability to speak confidently and enthusiastically to an audience is a crucial business skill. This stimulating course provides the essential bedrock foundation for effective public speaking and totally demystifies the art of presenting. Read more and book

Advanced Presentation Skills

Experienced speakers have two choices: allow themselves to get stuck at their current level of performance, or move forward through expert training. This stimulating course is designed to enable speakers with previous public speaking experience to review, upgrade and revitalise their existing presentation skills. Read more and book

Essential business communication skills

This stimulating interactive course helps participants develop more productive working relationships with the emphasis being placed on self-awareness and the effect of different behaviour on others. It will benefit all those who want to improve their influencing skills to gain maximum impact and learn how to manage difficult situations to achieve positive outcomes. Read more and book