In company training
In addition to the core quality course, the CQI can deliver the following courses in-house:
Management systems training
The CQI is able to deliver management systems courses covering awareness, implementation and both internal and external auditing related to established, revised and new ISO standards as listed below:
- quality management systems (ISO 9001:2000)
- food safety management systems (ISO 22000: 2005)
- automotive industry quality management systems (ISO/TS 16949:2002)
- environmental management systems (ISO 14001: 2004)
- quality management systems for testing laboratories and calibration houses (ISO 17025: 2005)
- health and safety management systems (OHSAS 18001: 1999)
Statistical sampling and process control
The CQI is able to design required courses on statistical sampling schemes and process control as per ISO and BS standards and to suite different processes and activities.
Managing internal audits to add value
This course concentrates on the audit process within the organisation, as a process that adds value. The course is designed to ensure that the delegates obtain an understanding of how their organisation audit process can be reviewed and improved to ensure that it continues to add value. It is suitable for quality managers, top management, audit managers, or the personnel responsible for design and implementation of the audit process. It includes discussion of best practice approach and methodology for:
- introducing the audit process as a value adding process to the people within the organisation
- how to obtain buy-in from top management and buy-in from the management of the audited processes
- developing and managing an effective audit programme
- cost-effective audit resource planning and allocation
- effective selection of auditors and evaluation of auditor training
- auditors conduct (best practice)
- audit reporting process
- effectiveness of corrective and preventive action processes
- monitoring of the audit process
- measuring the effectiveness of the audit process
This course is offered as a one-day or a two-day option depending on the organisation objectives and preference, and the stage of development of the internal audit process.
Project and product inspections
The CQI is also able to provide both project and product technical inspections courses to suite specific customer needs. Courses related to product liability can also be delivered.
A manager's guide to ISO 9001:2000
This course introduces the management team to the structure and requirements of ISO 9001:2000 in an easily understood format. The principles set out in ISO 9004:2000 are also covered to support delegates' understanding.
Process design and documentation
This course provides an overview of process design and documentation. It focuses on understanding the structure of a process, the development of process maps and supporting instructional documentation. Also included is task analysis to support the development of instructional documents.
TS 16949
The CQI is able to deliver a number of courses around TS 16949. Courses range from an introductory level, through to implementation of the standard and auditing to the standard.
ISO 17025
The CQI is able to deliver a number of courses around ISO 17025. Courses range from an introductory level, through to implementation of the standard and auditing to the standard.
Balanced scorecard
This course takes delegates through the basic philosophy of the balanced scorecard and provides an understanding of how best to use it within their own organisation.
Best practice complaints management
Learn about a best practice approach to enquiry, problem and complaints management. Assess your own approach against best practice to identify opportunities for improvement in your organisation.
Training needs advisory service
One day consultancy to help assess training needs against organisational goals and objectives, and identify the suitable courses that satisfy those needs. See dedicated page
Corporate social responsibility
The CQI can deliver a number of bespoke courses on corporate social responsibility ranging from half day introductory courses to more comprehensive one-day and two-day courses that address various ethical standards, their importance and relevance to the organisation, auditing and impact on suppliers and subcontractors.
Business improvement workshops
The CQI has developed a number of business improvement workshops that are specifically designed for people with direct responsibility for helping the business to improve and increase results. They will be of particular interest to professionals who perform the role of internal consultants working in areas that will include business improvement and quality.
Quality - soft management skills
A one-day workshop for the quality team to help find ways to improve the motivation of colleagues at all levels in playing their part in continual improvement. This would be a follow-up to the two-day 'engaging people in business improvement' course. Content would depend on the challenges and priorities of the specific organisation.
Quality and senior management
The CQI is able to lead a workshop dedicated to the board. This expert workshop is designed around the key strategic functions in an organisation and focuses on quality philosophy and its relevance to those functions. The workshop will also provide practical examples and techniques to take this forward in the organisation.
Error risk reduction - core team development
A programme of classroom and practical, project-based activities to help develop your in-house capability to:
- proactively identify adverse influences that increase risk of human error
- increase awareness of avoidable causes of error
- facilitate error reduction activities
Error risk reduction programmes are tailored to each organisation's specific needs and usually take from 5 to 7 working days. Additional modules are available to address specific issues and sustain further development of the core team's capability.
Error risk reduction - management team orientation*
A one-day programme for management teams to explore their own organisation's vulnerability to human error and the effectiveness of current efforts to avoid it.
* Usually undertaken following application of the error risk survey assessment tool.
Management skills
This participative programme covers all the topics that are vital for the management and motivation of a team. The course includes motivation strategies, team building, delegation and communication skills and emphasis is placed on achieving results through other people. Participants learn how to develop their management style and will gain greater confidence and feel empowered to manage more effectively.
Advanced presentation techniques
This stimulating and practical course enables speakers with previous public speaking experience to review, upgrade and revitalize their existing presentation skills. Through personal feedback participants will learn to generate more enthusiasm and energy in their delivery and identify where their performance can be improved. Participants will also learn how to exploit their own personality and use a natural conversational style to deliver a powerful business message.
Making successful presentations
This intensive workshop covers all the essential skills involved in presenting from preparation and planning through to delivery. It is designed to build confidence and self-assurance through providing a complete understanding of effective speaking principles and utilising a highly practical and participative approach. Individual feedback and the use of CCTV accelerate learning and enable participants to assess their performance and measure progress.
Mentoring skills for executives
This workshop aims to enhance executives' skills as mentors, using a range of theories, models and current research.
Developing quality through mentoring - 2 day workshop
In our current service economy, which is mostly people based, we need to look at new ways to develop staff effectively and enable them to be successful in their work.
This course provides a complete picture of the mentoring role, and equips delegates with the skills to develop individuals within their workforce. It explores the differences between acting as a mentor, versus the role of the coach. The course is based on psychological research and will give participants time to explore the links between quality and workforce development.
The impact of stress on quality - 1 day workshop
Most organisations recognise that their staff's performance is a critical success factor. But 1 in 3 people suffer from stress in the workplace which impacts greatly on a person's ability to do their job and on the quality of service they can deliver.
This workshop aims to understand the effects of stress on performance, and provide ways that stress can be managed on both a personal and professional level. The workshop concludes with a range of practical skills for improving performance, and the links between people, quality and organisational success are explored. The course is evidence based, and uses current research and theories.
For further information or advice please contact the CQI Training team. T: 020 7245 6696