Service and public sector
European Service Directive workshop - driving up service quality
Preparing UK services for the opening of the European market for services in 2009. This course provides delegates with information content and workshop activity towards design, development and implementation of strategies to ensure that UK service providers and the supporting professional product quality and management system services retain or improve on their market share in the post 2009 European Union and beyond. Read more and book
Reducing human error in healthcare
This course helps delegates to understand how human error affects provision of healthcare: how its vulnerability can be assessed systematically and addressed effectively. Read more and book
Other relevant courses:
- Corporate social responsibility
- Creating a customer focused culture
- Developing the skills of new quality managers
- Future role of quality managers
- Implementing ISO 9001:2000
- IMS internal auditing and self-assessment
- Information Security Management Systems Introduction course
- Integrated management systems overview
- Internal QMS auditor
- Mentoring skills
- QMS (ISO 9000:2000 series) auditor/lead auditor
- The new quality professional (an introduction to quality management)
- Occupational health & safety management systems auditor/lead auditor
- Performance improvement through intelligent auditing
- Process design and performance improvement
- Quality tools and techniques
- Root cause analysis
- The CQI/PMI six sigma programme
- Statistical sampling and process control
- Supplier relationship management