Quality improvement tools and techniques
Process design and performance improvement
This course helps delegates to understand the basics of process design and analysis and how to develop a systematic approach to performance improvement as applied to all aspects of business processes. Read more details and book
Quality tools and techniques
This course provides an overview of the quality tools available, a number of these tools have been selected for a detailed review and use during the event. The tools have been chosen for their practical applicability and simplicity and each tool is presented in its most basic application, for ease of understanding. Read more details and book
Statistical sampling and process control (SPC)
This course provides insight into statistical sampling schemes and an introduction to key concepts of SPC. Delegates will gain a good understanding of the tools and methods used to measure and understand process behaviour over time, which can support many quality and business improvement initiatives. Read more details and book
These three courses together provide many of the ideas that make up six sigma. For in-depth six sigma training, try our comprehensive programme, presented in association with PMI International.
Root cause analysis - Problem solving and decision-making using the quality tool box
This course provides an in-depth understanding of how to identify a range of potential root causes, identify solutions and assess the risks and opportunities associated with implementing the solution. Read more details and book
Managing to avoid human error
A one-day programme to help expand understanding of how human error affects business processes and how their vulnerability can be assessed systematically and addressed. Read more details and book